The Omni Commerce Product Manager role at U.S. Bank focuses on building customer-focused product vision and execution, connecting business priorities with customer experience, digital capabilities, and technology planning. This position owns end-to-end product lifecycle management, including OKR-driven planning and agile coordination with partners.
Location
Irving, TX 75038 (onsite)
Salary Range
USD 111,605 - 131,300 per year
Role Overview
In this role, you will activate the linkage between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product and portfolio opportunities. You will establish product vision, product charter, and roadmap, define product outcomes using Objectives and Key Results (OKRs), and drive the product lifecycle from discovery through delivery.
Key Responsibilities
- Identify, analyze, and interpret business data using a range of techniques to meet business needs and requirements.
- Connect U.S. Bank strategy with customer experience, digital, technology, and business line priorities to identify and prioritize product or portfolio opportunities and establish product vision, charter, and roadmap.
- Define product outcomes and set OKRs to prioritize features and epics, and break work into actionable steps that support product discovery, design, development, and delivery.
- Manage the end-to-end product lifecycle and drive the product roadmap using OKRs.
- Create and coordinate product execution with agile, experience design, technology, and risk partners to achieve business and customer outcomes.
- For technical products, understand technical features and apply expertise to address technical debt reduction and modernization of the product.
Requirements
- Product management experience.
- Expertise in critical interdependencies among product model system elements that influence performance, with the ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
- Ability to anticipate shifting market priorities and internal and external customer needs while consistently adding value.
- Strong customer centricity, including implementation of strategies and techniques to support positive customer experiences across every touch point.
- Knowledge of the technical aspects of software products, including ability to design, configure, and integrate technical components.
- Knowledge of Agile ways of working and risk assessment practices, including tools and techniques for assessing and controlling exposure to risks, and the ability to apply risk management knowledge appropriately across situations.
Preferred Qualifications, Capabilities, and Skills
- Expertise in critical interdependencies among product model system elements that influence performance, including planning and designing solutions that synchronize resources using business metrics, key performance indicators, design systems, service blueprints, and reusability.
- Ability to anticipate shifting market priorities and internal and external customer needs while delivering consistent value.
- Strong customer centricity for implementing strategies and techniques that support positive customer experiences across every touch point.
- Knowledge of technical aspects of software products, including design, configuration, and integration of technical components.
- Knowledge of Agile ways of working and methods for assessing and controlling exposure to risks, with experience applying risk management appropriately in different situations.
- Preferred skills: product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, go-to-market and sales channels, performance measurement and optimization, marketing and analytics, and agile ways of working.
Benefits
- Healthcare coverage: medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability.
- Pregnancy disability and parental leave.
- 401(k) and an employer-funded retirement plan.
- Paid vacation (from two to five weeks depending on salary grade and tenure).
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.
- Review full benefits available by employment status.
Benefits and total rewards: The approach to benefits considers team members’ whole selves and what may be needed to thrive in and outside work.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
Compliance and Hiring Statements
- U.S. Bank will consider qualified applicants with arrest or conviction records for employment.
- U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.
- U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).
- Certain positions may be subject to additional requirements, including FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement.
- Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
- Posting may be closed earlier due to high volume of applicants.
