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Senior Product Operations Manager

Apple Cupertino, CA

Cupertino, CA

Today

$179k - $268k/yr Full time Manager Billing Operations Cash Collections

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Job Description

Apple’s Finance organization is hiring a Senior Product Operations Manager to lead Order to Cash (O2C) operations. Based in Cupertino, CA (onsite), you will own and evolve end-to-end O2C execution while scaling an operating model that is auditable across a global footprint.

In this role, you will work closely with Finance and partner teams to keep invoicing accurate, cash applied correctly, and audit readiness maintained across a variety of billing and invoicing structures.

What you’ll do

Own the end-to-end O2C process, including order intake, invoicing, credit management, cash application, collections, and credits and adjustments
Run billing operations that support multiple billing models (prepaid and postpaid) and cadences (monthly, quarterly, annual), including customer- and region-specific variations
Convert ad hoc, per-customer handling into standardized, documented, and scalable workflows
Partner with internal tools and systems teams to define requirements for billing tools that keep manual steps fast, accurate, and auditable, while increasing automation as processes mature
Support revenue recognition, quarter-end close, and audit readiness in partnership with Accounting
Help expand operations into new geographies, including local invoicing, e-invoicing, and indirect tax requirements
Partner with Sales Finance and deal desk teams on deal structuring, billing terms, and incentive-related calculations so commercial decisions reflect operational realities

Requirements

Proven track record building or re-architecting O2C processes in a global organization, especially in complex or ambiguous environments
Deep knowledge of accounts receivables, credit management, invoicing, and cash application at scale
Strong controls mindset; public accounting or audit background and a professional accounting qualification (CPA, ACA, ACCA, or equivalent) a plus
Hands-on experience with SAP; familiarity with billing tools and automation a plus
Ability to operate in high ambiguity and translate evolving requirements into durable processes
Outstanding verbal and written communication skills, with the ability to influence cross-functional partners at all levels

Preferred qualifications

Experience navigating cross-organizational dependencies in a large matrixed company, including how you managed interdependencies to keep initiatives on track
Experience adapting quickly to shifting stakeholder requirements, including examples of building influence and alignment across groups with competing priorities
Experience mediating disputes or negotiations between stakeholders and driving resolution with minimal escalation
Experience distilling ambiguous, multi-variable problems into clear recommendations for executive audiences (for example, structured frameworks or executive summaries)
Experience revisiting or reversing a prior decision based on new data or analysis, and owning the outcome with stakeholders
Experience building a team from the ground up or significantly scaling an existing team, including recruiting, onboarding, and mentoring
Experience identifying and resourcing team or project gaps proactively before they become blockers
Experience conducting user or stakeholder research (interviews, surveys, feedback sessions) to inform product, program, or business decisions
Track record of exceeding measurable goals or targets, with specific metrics where possible
Experience presenting to and aligning senior stakeholders or executives on complex or ambiguous initiatives
Experience prioritizing effectively under competing deadlines and ambiguity
Experience coaching or mentoring team members toward individual goals, including measurable growth or promotion outcomes
Experience developing a new strategy or approach from scratch using structured analysis to decide what to cut and what to prioritize

Pay & benefits

Base pay range: USD 178,800 to 268,400 per year, depending on skills, qualifications, experience, and location
Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program

Benefits

Discretionary employee stock programs (eligible for discretionary restricted stock unit awards)
Employee Stock Purchase Plan (purchase Apple stock at a discount, if voluntarily participating)
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses, including tuition for formal education related to advancing your career
This role might be eligible for discretionary bonuses or commission payments as well as relocation

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