Senior Product Operations Manager

Apple’s Finance organization is hiring a Senior Product Operations Manager to lead Order to Cash (O2C) operations. Based in Cupertino, CA (onsite), you will own and evolve end-to-end O2C execution while scaling an operating model that is auditable across a global footprint.

In this role, you will work closely with Finance and partner teams to keep invoicing accurate, cash applied correctly, and audit readiness maintained across a variety of billing and invoicing structures.

What you’ll do

• Own the end-to-end O2C process, including order intake, invoicing, credit management, cash application, collections, and credits and adjustments
• Run billing operations that support multiple billing models (prepaid and postpaid) and cadences (monthly, quarterly, annual), including customer- and region-specific variations
• Convert ad hoc, per-customer handling into standardized, documented, and scalable workflows
• Partner with internal tools and systems teams to define requirements for billing tools that keep manual steps fast, accurate, and auditable, while increasing automation as processes mature
• Support revenue recognition, quarter-end close, and audit readiness in partnership with Accounting
• Help expand operations into new geographies, including local invoicing, e-invoicing, and indirect tax requirements
• Partner with Sales Finance and deal desk teams on deal structuring, billing terms, and incentive-related calculations so commercial decisions reflect operational realities

Requirements

• Proven track record building or re-architecting O2C processes in a global organization, especially in complex or ambiguous environments
• Deep knowledge of accounts receivables, credit management, invoicing, and cash application at scale
• Strong controls mindset; public accounting or audit background and a professional accounting qualification (CPA, ACA, ACCA, or equivalent) a plus
• Hands-on experience with SAP; familiarity with billing tools and automation a plus
• Ability to operate in high ambiguity and translate evolving requirements into durable processes
• Outstanding verbal and written communication skills, with the ability to influence cross-functional partners at all levels

Preferred qualifications

• Experience navigating cross-organizational dependencies in a large matrixed company, including how you managed interdependencies to keep initiatives on track
• Experience adapting quickly to shifting stakeholder requirements, including examples of building influence and alignment across groups with competing priorities
• Experience mediating disputes or negotiations between stakeholders and driving resolution with minimal escalation
• Experience distilling ambiguous, multi-variable problems into clear recommendations for executive audiences (for example, structured frameworks or executive summaries)
• Experience revisiting or reversing a prior decision based on new data or analysis, and owning the outcome with stakeholders
• Experience building a team from the ground up or significantly scaling an existing team, including recruiting, onboarding, and mentoring
• Experience identifying and resourcing team or project gaps proactively before they become blockers
• Experience conducting user or stakeholder research (interviews, surveys, feedback sessions) to inform product, program, or business decisions
• Track record of exceeding measurable goals or targets, with specific metrics where possible
• Experience presenting to and aligning senior stakeholders or executives on complex or ambiguous initiatives
• Experience prioritizing effectively under competing deadlines and ambiguity
• Experience coaching or mentoring team members toward individual goals, including measurable growth or promotion outcomes
• Experience developing a new strategy or approach from scratch using structured analysis to decide what to cut and what to prioritize

Pay & benefits

• Base pay range: USD 178,800 to 268,400 per year, depending on skills, qualifications, experience, and location
• Learn more about Apple Benefits
• Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program

Benefits

• Discretionary employee stock programs (eligible for discretionary restricted stock unit awards)
• Employee Stock Purchase Plan (purchase Apple stock at a discount, if voluntarily participating)
• Comprehensive medical and dental coverage
• Retirement benefits
• A range of discounted products and free services
• Reimbursement for certain educational expenses, including tuition for formal education related to advancing your career
• This role might be eligible for discretionary bonuses or commission payments as well as relocation