Ordering Product Jobs

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Today

Starbucks Seattle, WA

Seattle, WA

Today

$130k - $217k/yr Full time Senior Checkout Customer Experience

Lead the strategy and execution for Starbucks App & Web Ordering across iOS, Android, and web.

Define and drive App & Web Ordering strategy by connecting customer needs, behavioral insights, business priorities, and the broader Starbucks digital strategy into a clear vision and roadmap across iOS, Android, and web.
Own and prioritize end-to-end ordering experiences, including product discovery, menu navigation, customization, cart, checkout, payment, fulfillment selection, post-order moments, and new ordering occasions.
Lead end-to-end discovery to launch for customer-facing products: frame ambiguous problems, run research and opportunity assessments, validate concepts, create business cases, and define requirements.
Develop learning plans and success measures for initiatives.
Partner with UX Design, UX Research, and native app, web, platform, and service engineering teams to sequence work, manage dependencies, and deliver accessible, reliable products at scale.
Integrate merchandising into the ordering journey through collaboration with Marketing, Creative, Loyalty, Merchandising, Analytics, Data Science, Payments, and Store Operations.
Bring relevant product storytelling, recommendations, offers, and seasonal priorities into the experience without disrupting the customer journey.
Define KPIs, evaluate experiments, assess launch performance, manage cross-portfolio dependencies, and communicate tradeoffs and results.
Mentor other product managers.

5+ years of progressive responsibility in digital product management.
Experience building and delivering customer-facing mobile application experiences across iOS and/or Android; mobile ordering, digital commerce, or transaction-based experiences are strongly preferred.
Strong ability to manage multiple initiatives, coordinate cross-functional teams, maintain clear scope and value, and ensure timely execution.
Comfort and curiosity navigating AI technologies for business applications.
Strong communication skills, both written and verbal.
Proficiency applying quantitative and qualitative data analysis to product decisions.
Experience with customer research, experiment design, and A/B testing.
Curious, highly motivated, and self-directed approach.

Medical, dental, vision.
Basic and supplemental life insurance, and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave.
Family expansion reimbursement.
Paid vacation from date of hire.
Sick time (accrued at 1 hour for every 25 hours worked).
Eight paid holidays.
Two personal days per year.
401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.).
Starbucks equity program (Bean Stock).
Incentivized emergency savings.
Financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources.
Access to other educational opportunities.
Backup care and DACA reimbursement.
Reasonable accommodations to job applicants with disabilities.

Work location: Seattle, WA (onsite). Salary: USD 130,300 - 217,400 per yearly.

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