senior digital product manager, App & Web Ordering

Lead the strategy and execution for Starbucks App & Web Ordering across iOS, Android, and web.

Responsibilities

• Define and drive App & Web Ordering strategy by connecting customer needs, behavioral insights, business priorities, and the broader Starbucks digital strategy into a clear vision and roadmap across iOS, Android, and web.
• Own and prioritize end-to-end ordering experiences, including product discovery, menu navigation, customization, cart, checkout, payment, fulfillment selection, post-order moments, and new ordering occasions.
• Lead end-to-end discovery to launch for customer-facing products: frame ambiguous problems, run research and opportunity assessments, validate concepts, create business cases, and define requirements.
• Develop learning plans and success measures for initiatives.
• Partner with UX Design, UX Research, and native app, web, platform, and service engineering teams to sequence work, manage dependencies, and deliver accessible, reliable products at scale.
• Integrate merchandising into the ordering journey through collaboration with Marketing, Creative, Loyalty, Merchandising, Analytics, Data Science, Payments, and Store Operations.
• Bring relevant product storytelling, recommendations, offers, and seasonal priorities into the experience without disrupting the customer journey.
• Define KPIs, evaluate experiments, assess launch performance, manage cross-portfolio dependencies, and communicate tradeoffs and results.
• Mentor other product managers.

Requirements

• 5+ years of progressive responsibility in digital product management.
• Experience building and delivering customer-facing mobile application experiences across iOS and/or Android; mobile ordering, digital commerce, or transaction-based experiences are strongly preferred.
• Strong ability to manage multiple initiatives, coordinate cross-functional teams, maintain clear scope and value, and ensure timely execution.
• Comfort and curiosity navigating AI technologies for business applications.
• Strong communication skills, both written and verbal.
• Proficiency applying quantitative and qualitative data analysis to product decisions.
• Experience with customer research, experiment design, and A/B testing.
• Curious, highly motivated, and self-directed approach.

Benefits

• Medical, dental, vision.
• Basic and supplemental life insurance, and other voluntary insurance benefits.
• Short-term and long-term disability.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation from date of hire.
• Sick time (accrued at 1 hour for every 25 hours worked).
• Eight paid holidays.
• Two personal days per year.
• 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.).
• Starbucks equity program (Bean Stock).
• Incentivized emergency savings.
• Financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
• Student loan management resources.
• Access to other educational opportunities.
• Backup care and DACA reimbursement.
• Reasonable accommodations to job applicants with disabilities.

Work location: Seattle, WA (onsite). Salary: USD 130,300 - 217,400 per yearly.