Build the payments technology experience that keeps reservations, purchases, and gift value flowing. Alterra Mountain Company offers eligible employees benefits designed for work-life balance and time on the slopes, including a Free Ikon Pass, discounted skiing/riding for friends and family, and flexible paid time off. This hybrid role is based in Denver, CO and supports regular in-person collaboration in our dog-friendly headquarters in the RiNo Art District.
What you’ll be responsible for
As Product Owner for Payments Technology, you will manage and evolve the payments capabilities that power payment acceptance across Alterra’s resorts. You will be the primary subject matter expert and day-to-day contact for key payments technology vendors, including Shift4 for credit card processing and Givex for gift card and stored value. The focus is on ongoing optimization, reliable operations, and delivering new payment capabilities aligned to changing business needs.
- Own day-to-day relationships with payments technology vendors, serving as Alterra’s primary point of contact for Shift4 and Givex.
- Run a regular vendor governance cadence (for example, quarterly business reviews) to monitor SLA attainment, service quality, issue resolution, and roadmap alignment.
- Monitor processing performance, fees, and adherence to contracts; partner with Finance to identify cost and value opportunities.
- Represent Alterra requirements within vendor product roadmaps so platforms evolve with business needs.
- Coordinate with leadership, procurement, and legal on contract renewals and amendments.
- Drive completion of remaining Shift4 conversions, supporting clean transition and retirement of legacy processing solutions.
- Monitor deployed payment technology health to ensure systems continue meeting business needs and delivering value.
- Drive adoption of standard configurations and operating practices across resorts while respecting brand identity where appropriate.
- Develop and maintain a payments technology roadmap covering enhancements, upgrades, integrations, and new capabilities.
- Advise resort operations, finance, cash audit, treasury, accounting, IT, and senior leaders on payments capabilities, constraints, and best practices.
- Engage stakeholders to confirm payment systems meet business needs; gather and prioritize requirements based on impact, feasibility, and strategic alignment.
- Maintain a prioritized, stakeholder-visible plan and communicate status, system performance, and upcoming changes proactively.
- Act as a thought leader on payment operations processes (settlement and reconciliation, chargebacks, fraud prevention) and recommend improvements in partnership with Finance and Accounting.
- Evaluate and lead deployment of new features and capabilities, including digital wallets, alternative payment methods, and expanded gift card and stored value programs.
- Stay current with payments industry trends and emerging technologies, recommending innovations where appropriate.
What you’ll bring
- 5–7 years of experience in product management, technology implementation, or platform management in payments technology, supporting multi-location operations.
- Ability to translate operational and financial needs into prioritized technology requirements and drive outcomes in complex, multi-stakeholder environments.
- Strong working knowledge of credit card processing and gift card / stored value platforms.
- Familiarity with digital wallets and alternative payments, tokenization, PCI DSS compliance, and payment operations (settlement, reconciliation, chargebacks, fraud).
- Experience managing vendor relationships, governance cadences, and SLA oversight.
- Demonstrated ability to build trust, drive alignment, and deliver results through influence.
- High emotional intelligence with proven communication, transparency, and expectation-setting across frontline operators, finance and accounting, IT teams, and senior leaders.
- Experience managing technology initiatives using hybrid project management approaches (combining structured/traditional and iterative methods).
- Strong planning and stakeholder communication skills, including presenting complex ideas to technical and non-technical audiences.
Benefits
- Free Ikon Pass for eligible employees + additional free skiing/riding privileges for eligible employees and their dependents
- Discounted skiing/riding for friends and family of eligible employees across Alterra Mountain Company resorts
- Flexible Time Off (FTO) and PTO for eligible employees
- Generous discounts on outdoor gear, apparel, rental cars, and more
- Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
- 401(k) plan with generous company match
- Paid parental leave of up to 6 weeks for eligible employees
- Commuter benefits for Denver employees only
- Hybrid workplace policy supporting regular in-person collaboration in our dog-friendly Denver headquarters office in the RiNo Art District neighborhood
Nice to have
- Hands-on experience with Shift4 and/or Givex (or credit card and gift card platforms generally)
- Experience in multi-unit hospitality or resort/mountain operations environments
- Familiarity with large-scale ($500M+ revenue) payment environments
- Experience integrating payments with POS, ticketing, e-commerce, or reservation systems
- Contract negotiation experience with technology vendors
Location: Denver, CO (hybrid)
Compensation: USD 120,000 - 156,000 per year
Education: Bachelor’s degree in Information Technology, Business Administration, Finance, or a related field is preferred. Proven field experience with a successful track record in product management and payments technology is most important.
Application: This position is open and still accepting applications.
