Product Jobs in Denver, CO

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Product Operations Manager, Broadband

T-Mobile USA, Inc. Denver, CO

Denver, CO

Today

$86k - $156k/yr Full time Manager Business Analytics Customer Experience

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Job Description

Based in Denver, Colorado with a hybrid in-office requirement, the Product Operations Manager role combines operations and product discipline to address customer-facing issues affecting Internet service, monitor product performance, and drive reliability improvements.

Responsibilities

Lead cross-functional initiatives to identify, prioritize, and resolve product and service issues through root-cause analysis and collaborative engagement
Understand the intended product and customer experience to rapidly identify and triage customer-impacting production issues with the appropriate partner teams
Coordinate solution deployment by defining acceptance criteria, validating testing scope, and supporting release rollout
Drive continuous improvement by identifying process enhancements and drafting business requirements for product iterations
Monitor and analyze product performance to provide actionable insights and regular updates to product managers and business partners
Role may require occasional overnight and weekend hours depending on issue severity and impact
Additional duties or projects as assigned by management as needed

Requirements

Bachelor’s Degree plus 3 years of related work experience; advanced degree preferred. Acceptable fields include IT or Engineering
Experience in the technical or wireless industry
Experience in channel experience, direct channel support, or relevant experience with product/service delivery and support planning
Product management or vendor management experience
Ability to interview without the use of AI tools
At least 18 years of age and legally authorized to work in the United States

Technologies

Microsoft Office

Benefits

Medical, dental and vision insurance
Flexible spending account
401(k) plan
Employee stock grants
Employee stock purchase plan
Paid time off
Paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short-term disability
Long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service discounts
Home internet discounts
Pet insurance
Commuter and transit programs

Base Pay Range

$86,400 - $155,900

Corporate Bonus Target

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