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Aftersales Product Owner

PACCAR Lewisville, TX

Lewisville, TX

Today

$119k - $168k/yr Full time Post Sales Product Management Product Owner

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Job Description

Own product outcomes for Global RMI and VIPS, coordinating stakeholders, backlogs, and delivery to improve aftermarket uptime and business value.

Responsibilities

Coordinate with global teams to support successful Global RMI program launch, including workshop engagement, deployment planning, and business readiness activities.
Act as Product Owner for Global RMI and the Vehicle Information Publication System (VIPS) following product launch.
Represent the business and customers across North America, Mexico, and Australia (Kenworth) through the Global RMI lifecycle and enhancement efforts.
Coordinate business priorities with the EU RMI PO and facilitate alignment among regional stakeholders.
Support RMI and VIPS enhancements and integration programs throughout their lifecycle.
Analyze customer feedback, market trends, operational efficiency, technical debt, and business performance indicators to identify optimization opportunities.
Ensure product investments support customer uptime, operational excellence, and business growth.
Monitor product health, service performance, customer adoption, and application utilization.
Recommend product investments and communicate product priorities, roadmap updates, risks, and delivery updates to stakeholders.
Ensure product decisions support uptime, reliability, security, scalability, and customer satisfaction.
Partner with architects, engineers, functional application managers, and technical leaders to define future product capabilities.
Support modernization initiatives, including cloud adoption, integration improvements, and technical debt reduction.
Own and prioritize product backlogs, reprioritizing work based on business value, stakeholder feedback, risks, and changing requirements.
Partner with Scrum Masters or Team Coaches to develop and refine epics, features, user stories, and acceptance criteria, accounting for dynamic business requirements.
Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.

Requirements

Bachelor's degree in business, IT, engineering, or related field.
7+ years experience as a product owner or supporting programs in the trucking or automotive industry, IT, or global companies in roles such as PO, product manager, business analyst, or related.
Demonstrated experience working with Agile development methodologies.
Aftermarket systems knowledge, such as eCat, Teamcenter, ServiceNet, or Engine RMI.
Ability to manage competing priorities across multiple stakeholder groups.
Strong analytical and problem-solving skills.
Technical aptitude and ability to succinctly communicate complicated topics.
Ability to perform in a fast-paced, results-oriented environment.
Exceptional organization, attention to detail, and time management skills.
Experience with MS Office, Adobe Suite, and Sharepoint.
Continuous improvement mindset to support the evolution of the department.
Motivation to deliver high-quality technical products for customers and dealers.
Strong written and verbal communication.

Technologies

Azure DevOps
Jira
MS Office
Adobe Suite
Sharepoint
eCat
Teamcenter
ServiceNet
Engine RMI
Six Sigma

Benefits

401k with up to a 5% company match
Fully funded pension plan providing monthly benefits after retirement
Comprehensive paid time off: minimum of 10 paid vacation days (additional days with seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short- and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling, and more

Preferred Qualifications

Master’s degree in a related field.
Direct experience as a Product Owner, Business Analyst, program or project lead, or similar business-facing technology role.
CSPO or PSPO product owner certifications.
Experience leading cross-functional initiatives from concept through implementation.
Experience supporting enterprise applications or customer-facing technology solutions.
Knowledge of Agile tools and backlog management platforms such as Azure DevOps, Jira, or comparable systems.
Experience or training in Six Sigma.
Ability to travel up to 40%, domestic and international.

Compensation

Annual salary range: $119,100 - $168,300

Location

Lewisville, TX, US (onsite)
Nearest major market: Seattle
Nearest secondary market: Bellevue

Additional Information

PACCAR is an Equal Opportunity Employer and a Protected Veteran/Disability employer.
PACCAR Parts is an E-Verify employer.
Division: PACCAR Parts is the global provider of aftermarket parts and services supporting Kenworth, Peterbilt, DAF, and TRP dealers worldwide, including 21 distribution centers, 2,300 dealerships, and over 1,000,000 customers.
Aftermarket support includes customer centers delivering industry-leading uptime alongside a supply chain with record levels of dealer and customer inventory availability.

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