Aftersales Product Owner

Own product outcomes for Global RMI and VIPS, coordinating stakeholders, backlogs, and delivery to improve aftermarket uptime and business value.

Responsibilities

• Coordinate with global teams to support successful Global RMI program launch, including workshop engagement, deployment planning, and business readiness activities.
• Act as Product Owner for Global RMI and the Vehicle Information Publication System (VIPS) following product launch.
• Represent the business and customers across North America, Mexico, and Australia (Kenworth) through the Global RMI lifecycle and enhancement efforts.
• Coordinate business priorities with the EU RMI PO and facilitate alignment among regional stakeholders.
• Support RMI and VIPS enhancements and integration programs throughout their lifecycle.
• Analyze customer feedback, market trends, operational efficiency, technical debt, and business performance indicators to identify optimization opportunities.
• Ensure product investments support customer uptime, operational excellence, and business growth.
• Monitor product health, service performance, customer adoption, and application utilization.
• Recommend product investments and communicate product priorities, roadmap updates, risks, and delivery updates to stakeholders.
• Ensure product decisions support uptime, reliability, security, scalability, and customer satisfaction.
• Partner with architects, engineers, functional application managers, and technical leaders to define future product capabilities.
• Support modernization initiatives, including cloud adoption, integration improvements, and technical debt reduction.
• Own and prioritize product backlogs, reprioritizing work based on business value, stakeholder feedback, risks, and changing requirements.
• Partner with Scrum Masters or Team Coaches to develop and refine epics, features, user stories, and acceptance criteria, accounting for dynamic business requirements.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.

Requirements

• Bachelor's degree in business, IT, engineering, or related field.
• 7+ years experience as a product owner or supporting programs in the trucking or automotive industry, IT, or global companies in roles such as PO, product manager, business analyst, or related.
• Demonstrated experience working with Agile development methodologies.
• Aftermarket systems knowledge, such as eCat, Teamcenter, ServiceNet, or Engine RMI.
• Ability to manage competing priorities across multiple stakeholder groups.
• Strong analytical and problem-solving skills.
• Technical aptitude and ability to succinctly communicate complicated topics.
• Ability to perform in a fast-paced, results-oriented environment.
• Exceptional organization, attention to detail, and time management skills.
• Experience with MS Office, Adobe Suite, and Sharepoint.
• Continuous improvement mindset to support the evolution of the department.
• Motivation to deliver high-quality technical products for customers and dealers.
• Strong written and verbal communication.

Technologies

• Azure DevOps
• Jira
• MS Office
• Adobe Suite
• Sharepoint
• eCat
• Teamcenter
• ServiceNet
• Engine RMI
• Six Sigma

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan providing monthly benefits after retirement
• Comprehensive paid time off: minimum of 10 paid vacation days (additional days with seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling, and more

Preferred Qualifications

• Master’s degree in a related field.
• Direct experience as a Product Owner, Business Analyst, program or project lead, or similar business-facing technology role.
• CSPO or PSPO product owner certifications.
• Experience leading cross-functional initiatives from concept through implementation.
• Experience supporting enterprise applications or customer-facing technology solutions.
• Knowledge of Agile tools and backlog management platforms such as Azure DevOps, Jira, or comparable systems.
• Experience or training in Six Sigma.
• Ability to travel up to 40%, domestic and international.

Compensation

• Annual salary range: $119,100 - $168,300

Location

• Lewisville, TX, US (onsite)
• Nearest major market: Seattle
• Nearest secondary market: Bellevue

Additional Information

• PACCAR is an Equal Opportunity Employer and a Protected Veteran/Disability employer.
• PACCAR Parts is an E-Verify employer.
• Division: PACCAR Parts is the global provider of aftermarket parts and services supporting Kenworth, Peterbilt, DAF, and TRP dealers worldwide, including 21 distribution centers, 2,300 dealerships, and over 1,000,000 customers.
• Aftermarket support includes customer centers delivering industry-leading uptime alongside a supply chain with record levels of dealer and customer inventory availability.

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• Supply Chain
• Six Sigma
• Business Analyst
• ERP
• PLM
• Operations
• Management
• Technology