EchoStar is reimagining the future of connectivity, serving customers across satellite television, live-streaming, smart home installation, mobile plans and products. From Boost Mobile and Gen Mobile to DISH TV, Hughes, and Sling TV, the company’s Retail Wireless team is pushing boundaries through new platforms, new business models, and new ways of thinking.
In this onsite role in Littleton, CO, you will lead a journey pod end to end for the Retail Wireless team, partnering closely with Engineering and influencing product decisions at the Head of Product and VP levels. You’ll combine discovery and problem framing with functioning prototypes and PRDs to move web and app experiences from baseline metrics to measurable outcomes. You will also coach other product managers to raise quality and throughput across the team.
What you’ll do
- Lead a journey pod end to end, from discovery and problem framing through a functioning prototype and PRD.
- Own the journey’s metrics by establishing a baseline and driving measurable improvement across conversion, retention, revenue, and cost to serve.
- Write PRDs that include capability mapping and the technical detail Engineering needs to build.
- Coach product managers on problem framing, data analysis, and recommendations through pairing, feedback, and example.
- Partner with Engineering to set the bar for AI, collaborating on where agents add value in both the product and team workflows, including how quality is measured.
What you bring
- Leading-level problem framing skills to turn ambiguous customer and business challenges into clear problem statements, hypotheses, and options, and to teach others to do the same.
- Data to decision capability: establish baseline metrics, size opportunities, design experiments, and convert results into clear recommendations.
- Strong storytelling in both writing and in person for audiences ranging from the working team to VP-level leaders.
- Design and prototyping experience, including running design challenges and building functioning prototypes, with validation that may include AI-assisted tools.
- Journey strategy ownership: own a customer journey end to end and set a roadmap focused on highest-return work.
- AI fluency: hands-on experience using AI tools in product work, plus working knowledge of agents and how to evaluate quality.
- Technical fluency sufficient to understand APIs, system capabilities, and technical tradeoffs, and to write requirements engineers can build from.
- Minimum education: Bachelor’s degree in Computer Science, Business, Design, or equivalent practical experience.
- Minimum experience: 7+ years in digital product management, including ownership of a customer journey or product area with measurable business results, and at least 2 years coaching or mentoring product managers.
- Experience leading discovery and problem framing that shaped what the team built, and owning resulting business metrics (including conversion, retention, revenue).
- Experience building functioning prototypes and writing PRDs that include capability mapping and technical detail.
- Experience applying AI in product work (customer experiences, internal processes, or development workflow), including how quality was measured.
Tools you’ll use
AI tools, agents, APIs
Compensation and schedule
USD 110,100 - 157,300 per year. This role is onsite in Littleton, CO. The base pay range is a guideline; individual total compensation varies based on qualifications, skill level, and competencies, and may change based on location. Candidates must complete a pre-employment screen, which may include a drug test and DMV check.
The job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.
Benefits
- Health perks, including flexible spending accounts
- HSA
- 401(k) plan with company match
- Employee stock purchase plan
- Career opportunities
- Flexible time away plan
Equal employment and accommodations
EchoStar is committed to an inclusive and equitable workplace. Reasonable accommodations are available for applicants and employees with known physical or mental disabilities unless doing so poses an undue hardship or otherwise not required by law. EchoStar will accommodate sincerely held religious beliefs when accommodations are not undue hardships and are otherwise within applicable law. The company also endeavors to make echostar.com and jobs.echostar.com accessible to users. Visa sponsorship is not available for this position.
