Analytically driven Product Operations Analyst supporting the day-to-day operations of State Street's Private Markets product team in Burlington, MA. This role coordinates sprint planning, release tracking, dashboards, and cross-functional collaboration, serving as an entry point to private markets product management.
Responsibilities
- Support the end-to-end operational cadence of the Private Markets product team, including sprint planning coordination, backlog grooming support, release tracking, and cross-functional dependency management.
- Own and maintain product documentation infrastructure, including PRD templates, release notes, feature wikis, process playbooks, and onboarding guides for new team members.
- Build and maintain product analytics dashboards to track feature adoption, user engagement, operational KPIs, and platform health metrics across the Private Markets suite.
- Coordinate UAT cycles by scheduling sessions, tracking feedback, consolidating tester input, and ensuring defect resolution is documented and closed prior to release.
- Act as the connective tissue between product, engineering, QA, and business stakeholders, managing meeting logistics, distributing action items, and following up on open decisions.
- Support the product team in vendor and third-party integration management, including tracking onboarding milestones, maintaining integration documentation, and coordinating technical reviews.
- Assist in the preparation of executive-level product updates, roadmaps, and quarterly business reviews by synthesizing inputs from multiple product workstreams into clear communications.
- Conduct structured research and analysis to support competitive intelligence, product benchmarking, and market landscape assessments.
- Monitor and triage incoming product feedback from internal stakeholders and client-facing teams, routing requests to the appropriate PM and maintaining a structured feedback log.
- Contribute to process improvement initiatives by identifying operational bottlenecks, proposing workflow enhancements, and codifying best practices across the product team.
- Support onboarding of new product team members by maintaining role guides, tooling access checklists, and orientation materials.
- Assist with data quality monitoring and reporting across key platform data domains, flagging anomalies and coordinating resolution with engineering and data teams.
Requirements
- Bachelor's degree required, preferably in Finance, Economics, Computer Science, Information Systems, Business, or a related field.
- 5 to 7 years of experience in product operations, business analysis, investment operations, project coordination, or a related role within financial services or technology.
- Strong analytical skills with the ability to work with data, build structured reports, and derive actionable insights from product and operational metrics.
- Proficiency with product and project management tooling such as Jira, Confluence, Notion, or equivalent platforms.
- Excellent written communications skills for producing clear documentation, meeting summaries, and executive updates.
- High attention to detail and strong organizational instincts; capable of managing multiple workstreams simultaneously without sacrificing quality.
- Collaborative and proactive in a fast-paced, cross-functional environment.
Technologies
- Jira
- Confluence
- Notion
- Tableau
- Looker
- Power BI
- SQL
- Python
- Allvue
- Juniper Square
- Canoe
- iLEVEL
- Efront
- Dynamo
Benefits
- 401K with company match
- Insurance coverage (life, medical, dental, vision, long-term disability) and other optional coverages
- Paid time off (vacation, sick leave, short-term disability, family care responsibilities)
- Employee Assistance Program
- Incentive compensation including eligibility for annual performance-based awards
- Tax-advantaged savings plans
- Flexible Work Program
- Development programs and educational support
- Paid volunteer days
- Matching gift program
- Access to employee networks
What We Value
- Highly driven, determined and business oriented
- Polished executive presence with the ability to gain credibility with senior professionals and provide leadership to a team
- Proven ability to deliver responsibilities with quality and attention to detail
Education and Preferred Qualifications
- Bachelor's degree required, preferably in Finance, Economics, Computer Science, Information Systems, Business, or a related field
- Coursework or demonstrated knowledge in financial markets, investment management, or data analysis is a strong plus
- Advanced degree (MBA or MS) not required but considered favorably
- 5 to 7 years of experience in product operations, business analysis, investment operations, project coordination, or a related role within financial services or technology
- Strong analytical skills with the ability to work with data, build structured reports, and derive actionable insights from product and operational metrics
- Proficiency with Jira, Confluence, Notion, or equivalent platforms
- Excellent written communication skills for producing clear documentation, meeting summaries, and executive updates
- High attention to detail and strong organizational instincts; able to manage multiple workstreams simultaneously without losing quality
- Collaborative and proactive working style in a fast-paced, cross-functional environment
Preferred Qualifications
- Prior exposure to private markets, asset management, fund administration, or financial data platforms
- Familiarity with private markets systems and platforms such as Allvue, Juniper Square, Canoe, iLEVEL, Efront, or Dynamo
- Experience with data visualization or analytics tools such as Tableau, Looker, Power BI
- Basic proficiency in SQL or Python for data querying and analysis
- Exposure to agile product development methodologies and sprint-based delivery processes
- Experience supporting client-facing product communications, release documentation, or stakeholder reporting
- Interest in private markets, alternative investments, or enterprise financial technology with potential to grow into product management
Additional Requirements
- Ability to travel as required for client engagements (-20%), including internationally
About State Street
State Street is among the largest custodian banks, asset managers and asset intelligence companies globally. From technology to product innovation, the firm helps safeguard and steward the investments of millions of people. Services include investment servicing, data and analytics, investment research and trading, and investment management for institutional clients.
The firm emphasizes a great work environment with competitive benefits, flexible work options, and extensive development programs. It supports an inclusive culture and equal opportunity employment.
Job Application Disclosure
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary Range
Salary: USD 80,000 - 140,000 per year
