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Program Manager - Channel Product Operations

KeyBank National Association Brooklyn, OH

Brooklyn, OH

Today

$96k - $181k/yr Full time Operations Management Partner Management Program Management

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Job Description

Join KeyBank and help deliver business outcomes through program management that connects teams, budgets, risks, and change management. This hybrid role in Brooklyn, Ohio supports in-office presence (3+ days) with flexible work options where work can be performed effectively in a mobile environment.

Compensation

Base salary range: $96,000.00 - $181,000.00 annually
Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives
Placement within the pay range may vary based on skills, experience, and geographic location

What you’ll do

As Program Manager, you will lead interrelated projects and, at times, ongoing operations to achieve business objectives. You will manage program scope from definition through execution, coordinate cross-functional project managers, and ensure program metrics are communicated to the program owner and business owners.

Lead one or more programs in a fast-paced, dynamic environment, including directing third-party resources and virtual teams
Build partnerships with senior functional managers to prioritize initiatives and receive direction toward business objectives
Support business case development, including project registration, consolidation, prioritization, funding planning, and checkpoint administration to drive delivery and reduce bottlenecks
Define and manage program scope, scope changes, objectives, requirements, deliverables, and the value proposition for multiple stakeholder goals
Develop and maintain an integrated program plan, including dependencies, critical paths, and milestone tracking and status reporting
Address potential impacts to external client experience in the program solution and plan
Estimate resource needs, track utilization, determine staffing and vendor needs, manage onboarding/off-boarding, and monitor vendor performance for labor resources
Draft and submit program budget proposals, recommend budget changes, and conduct cost forecasting, actual tracking, and variance reporting
Identify, track, escalate, and resolve issues and conflicts, perform impact analysis and prioritization, and escalate risks with corrective or mitigating actions
Tailor methods and metrics, administer configuration management and version control, adhere to project policies/standards, and manage deliverable reviews and sign-offs
Plan, execute, and report communications, liaise with key stakeholders, and support change management planning, design, training, and implementation
Manage documentation and knowledge transfer to “business as usual” functions, and run lesson-learned reviews
Execute vendor contract(s) as applicable and ensure adherence to contract provisions
Monitor component project cost, schedule, and technical performance with constituent Project Managers
Manage internal stakeholder relationships (and stakeholders external to the organization as needed) and report program metrics
Maintain compliance with KeyBank policies and procedures, including professional conduct, ethical business practices, conflict-of-interest avoidance, and acting in the best interests of Key’s clients

Requirements

5+ years of complex project or program management experience (required)
Equivalent experience (required); Bachelor’s Degree (preferred)
PMP Certification or equivalent (preferred)
Change Management certification or equivalent (preferred)
Scrum Master Certification (preferred)

Location & work model

4910 Tiedeman Road, Brooklyn Ohio

Hybrid (3+ days)

Additional details

Physical demands: prolonged sitting; ability to communicate face-to-face in person or by phone; frequent PC/laptop use; occasional lifting/pushing/pulling of backpacks and computer bags up to 10 lbs
KeyBank expects all employees to demonstrate Key’s Values and abide by Key’s Code of Conduct
Posting expiration date: 11/17/2026

Please click here for a list of benefits for which this position is eligible.

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