Program Manager - Channel Product Operations

Join KeyBank and help deliver business outcomes through program management that connects teams, budgets, risks, and change management. This hybrid role in Brooklyn, Ohio supports in-office presence (3+ days) with flexible work options where work can be performed effectively in a mobile environment.

Compensation

• Base salary range: $96,000.00 - $181,000.00 annually
• Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives
• Placement within the pay range may vary based on skills, experience, and geographic location

What you’ll do

As Program Manager, you will lead interrelated projects and, at times, ongoing operations to achieve business objectives. You will manage program scope from definition through execution, coordinate cross-functional project managers, and ensure program metrics are communicated to the program owner and business owners.

• Lead one or more programs in a fast-paced, dynamic environment, including directing third-party resources and virtual teams
• Build partnerships with senior functional managers to prioritize initiatives and receive direction toward business objectives
• Support business case development, including project registration, consolidation, prioritization, funding planning, and checkpoint administration to drive delivery and reduce bottlenecks
• Define and manage program scope, scope changes, objectives, requirements, deliverables, and the value proposition for multiple stakeholder goals
• Develop and maintain an integrated program plan, including dependencies, critical paths, and milestone tracking and status reporting
• Address potential impacts to external client experience in the program solution and plan
• Estimate resource needs, track utilization, determine staffing and vendor needs, manage onboarding/off-boarding, and monitor vendor performance for labor resources
• Draft and submit program budget proposals, recommend budget changes, and conduct cost forecasting, actual tracking, and variance reporting
• Identify, track, escalate, and resolve issues and conflicts, perform impact analysis and prioritization, and escalate risks with corrective or mitigating actions
• Tailor methods and metrics, administer configuration management and version control, adhere to project policies/standards, and manage deliverable reviews and sign-offs
• Plan, execute, and report communications, liaise with key stakeholders, and support change management planning, design, training, and implementation
• Manage documentation and knowledge transfer to “business as usual” functions, and run lesson-learned reviews
• Execute vendor contract(s) as applicable and ensure adherence to contract provisions
• Monitor component project cost, schedule, and technical performance with constituent Project Managers
• Manage internal stakeholder relationships (and stakeholders external to the organization as needed) and report program metrics
• Maintain compliance with KeyBank policies and procedures, including professional conduct, ethical business practices, conflict-of-interest avoidance, and acting in the best interests of Key’s clients

Requirements

• 5+ years of complex project or program management experience (required)
• Equivalent experience (required); Bachelor’s Degree (preferred)
• PMP Certification or equivalent (preferred)
• Change Management certification or equivalent (preferred)
• Scrum Master Certification (preferred)

Location & work model

4910 Tiedeman Road, Brooklyn Ohio

• Hybrid (3+ days)

Additional details

• Physical demands: prolonged sitting; ability to communicate face-to-face in person or by phone; frequent PC/laptop use; occasional lifting/pushing/pulling of backpacks and computer bags up to 10 lbs
• KeyBank expects all employees to demonstrate Key’s Values and abide by Key’s Code of Conduct
• Posting expiration date: 11/17/2026

Please click here for a list of benefits for which this position is eligible.