Qa And Ticketing Product Jobs

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Technical Product Specialist (TPS) - Monetization Product Operations (Advertisement Team)

TikTok San Jose, CA

San Jose, CA

Today

$108k - $151k/yr Full time Ad Tech Advertising Operations Customer Experience

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Job Description

Provide end-to-end technical product support for advertisers and internal teams, troubleshoot complex issues, and translate advertiser needs into actionable improvements.

Responsibilities

Troubleshoot technical issues raised by internal stakeholders and advertisers using ticketing systems, from investigation through resolution.
Enable product support rollouts by supporting the adoption of new advertising products and features to help ensure a smooth advertiser transition.
Deliver vendor training and upskilling to improve quality and efficiency, and maintain technical alignment across global support hubs.
Run quality audits and support knowledge management by performing QA audits of resolved tickets, identifying knowledge gaps, and contributing to improved internal documentation.
Collaborate across teams by bridging client-facing teams with product and engineering so advertiser requirements are clearly translated into actionable improvements.

Requirements

Bachelor’s degree in computer science or a similar technical field, or equivalent practical experience.
2+ years of experience in customer support, technical support, product operations, or customer success.
Fluent English and Japanese (written and spoken) to communicate with stakeholders and cross-functional teams across APAC including Japan and Singapore.
Ability to troubleshoot product and technical issues using ticketing workflows.
Strong communication skills with internal stakeholders and advertisers.
Basic data awareness and attention to detail for quality audits and documentation.
Ability to collaborate across teams and align on action items.

Preferred Qualifications

Experience with advertising monetization products or platform products.
Experience working with global support hubs or vendor teams.
Background in knowledge base management, QA audits, or process improvement.
Familiarity with ticketing systems and advertiser support workflows.
Strong problem-solving skills and ability to work independently.
Proactive, structured approach with efficient management of multiple tasks.
Experience supporting product launches and feature rollouts.
Ability to create training materials and conduct upskilling for teams.
Experience supporting SMB advertisers or global clients.

Compensation

Base salary range: $108,000 - $151,200 annually (in San Jose).
Compensation may vary based on qualifications, skills, competencies, experience, and location.
Base pay is part of the Total Package.
May be eligible for additional discretionary bonuses/incentives and restricted stock units.

Benefits

Day one access to medical, dental, and vision insurance.
401(k) savings plan with company match.
Paid parental leave.
Short-term and long-term disability coverage.
Life insurance.
Wellbeing benefits.
10 paid holidays per year.
10 paid sick days per year.
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
Eligible for additional discretionary bonuses/incentives and restricted stock units (may be eligible).

Location and Employment

Location: San Jose, CA (onsite).
Employment type: Regular.
Job code: A47235A.

Accommodation and Fair Chance

TikTok provides reasonable accommodations in its recruitment processes. Contact: https://tinyurl.com/RA-request
For Los Angeles County (unincorporated) candidates: qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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