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Digital Product Manager

Frontier Airlines, Inc Denver, CO

Denver, CO

Today

Full time A/B Testing Agile Methodologies Agile Scrum

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Job Description

Frontier Airlines is hiring a hybrid Digital Product Manager in Denver to drive disruption management and schedule change servicing across customer and operational digital experiences.

Responsibilities

Execute the disruption and schedule change product roadmap with direction from Product Leadership.
Convert business needs into requirements including user stories, acceptance criteria, workflow definitions, and MVP scope.
Own product backlog grooming and provide prioritization inputs; support sprint planning and day-to-day delivery coordination with IT and engineering.
Collaborate with UX/UI and operational stakeholders to define operational workflows for disruption handling, re-accommodation, recovery offers, and schedule change servicing.
Find opportunities to reduce manual work, improve consistency, and strengthen customer experience during irregular operations and planned schedule changes.
Support the evolution of disruption and schedule change servicing capabilities by documenting operational workflows, identifying process improvements, and defining future product enhancements.
Define product requirements for disruption scenarios and schedule change logic, including customer eligibility rules, offer management, waivers, refunds, reaccommodation paths, and communication triggers.
Work cross-functionally with Operations, Customer Care, Airport teams, Revenue, Legal, Marketing Technology, and IT to ensure product logic aligns with operational policy, customer handling expectations, and regulatory considerations.
Connect disruption workflows to customer-facing channels: FlyFrontier.com, mobile app, email, SMS, push notifications, kiosks, and Customer Care tools.
Support integration needs across reservation, flight, operational, notification, customer profile, and reporting systems.
Analyze disruption, schedule change, customer contact, self-service, notification, and recovery data to guide product decisions.
Monitor KPIs including self-service containment, assisted-contact reduction, communication success, handling consistency, customer recovery outcomes, and operational adoption.
Define reporting needs, audit controls, exception handling, and product health metrics for the servicing capability.
Use customer feedback, operational insights, testing outcomes, and production performance to recommend enhancements and prioritize improvements.
Partner with UX/UI, IT, BI, Operations, Customer Care, Airports, Marketing Technology, Legal, and third-party vendors to deliver platform capabilities.
Facilitate alignment across technical and non-technical teams by communicating product decisions, dependencies, risks, and release expectations.
Support issue resolution and prioritization with engineering, vendors, and business teams.
Create documentation and communication materials that support stakeholder visibility, change readiness, and operational adoption.
Conduct UAT and QA for new disruption, schedule change, rule, workflow, and communication capabilities.
Track delivery progress, risks, dependencies, defects, open questions, and release readiness for assigned initiatives.
Maintain product documentation including requirements, process flows, release notes, business rules, operational guidelines, and training support materials.
Support phased rollout, adoption tracking, post-release validation, and continuous improvement after implementation.

Requirements

Bachelor’s degree in Business, Computer Science, Marketing, or a related field, or equivalent work experience.
5+ years of experience in digital product management, preferably within ecommerce, travel, or hospitality.
Strong knowledge of Agile frameworks: Scrum, Kanban, and SAFe, plus product management best practices.
Experience with product analytics, A/B testing, and data-driven decision-making.
Excellent leadership, stakeholder management, and communication skills.
Ability to manage multiple priorities in a fast-paced, high-growth environment.
Experience working with CMS, API integrations, and cloud-based digital platforms.
Familiarity with Azure DevOps or similar tools preferred.
CSPO or similar certifications preferred.

Technologies

Scrum
Kanban
SAFe
A/B testing
CMS
API integrations
Azure DevOps
Cloud-based digital platforms

Benefits

Medical, dental and vision coverage
401(k) retirement savings options
Paid holidays, vacation time and sick time
Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
Buddy passes, based on eligibility and program rules
Travel-related discounts and employee discounts on select products, services and vendors
Hybrid schedule for eligible headquarters roles based in Denver, Colorado
Business casual dress options for eligible corporate and support roles
Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization

Workplace and Role Details

Location: Denver, CO 80239 (hybrid)
Salary range: $90,094 - $119,583
Closing date: on or before midnight 10.31.26 MT
Supervision received: General Direction; normally receives little instruction on day-to-day work and general instructions on new assignments
Positions supervised: None
Equipment operated: Standard office equipment, including PC, copier, fax machine, printer
Work environment: Typical office environment, adequately heated and cooled
Physical effort: Generally, not required
Workplace policies disclaimer: Statements describe the general nature and level of work required and are not exhaustive; duties and expectations may change

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