Digital Product Manager

Frontier Airlines is hiring a hybrid Digital Product Manager in Denver to drive disruption management and schedule change servicing across customer and operational digital experiences.

Responsibilities

• Execute the disruption and schedule change product roadmap with direction from Product Leadership.
• Convert business needs into requirements including user stories, acceptance criteria, workflow definitions, and MVP scope.
• Own product backlog grooming and provide prioritization inputs; support sprint planning and day-to-day delivery coordination with IT and engineering.
• Collaborate with UX/UI and operational stakeholders to define operational workflows for disruption handling, re-accommodation, recovery offers, and schedule change servicing.
• Find opportunities to reduce manual work, improve consistency, and strengthen customer experience during irregular operations and planned schedule changes.
• Support the evolution of disruption and schedule change servicing capabilities by documenting operational workflows, identifying process improvements, and defining future product enhancements.
• Define product requirements for disruption scenarios and schedule change logic, including customer eligibility rules, offer management, waivers, refunds, reaccommodation paths, and communication triggers.
• Work cross-functionally with Operations, Customer Care, Airport teams, Revenue, Legal, Marketing Technology, and IT to ensure product logic aligns with operational policy, customer handling expectations, and regulatory considerations.
• Connect disruption workflows to customer-facing channels: FlyFrontier.com, mobile app, email, SMS, push notifications, kiosks, and Customer Care tools.
• Support integration needs across reservation, flight, operational, notification, customer profile, and reporting systems.
• Analyze disruption, schedule change, customer contact, self-service, notification, and recovery data to guide product decisions.
• Monitor KPIs including self-service containment, assisted-contact reduction, communication success, handling consistency, customer recovery outcomes, and operational adoption.
• Define reporting needs, audit controls, exception handling, and product health metrics for the servicing capability.
• Use customer feedback, operational insights, testing outcomes, and production performance to recommend enhancements and prioritize improvements.
• Partner with UX/UI, IT, BI, Operations, Customer Care, Airports, Marketing Technology, Legal, and third-party vendors to deliver platform capabilities.
• Facilitate alignment across technical and non-technical teams by communicating product decisions, dependencies, risks, and release expectations.
• Support issue resolution and prioritization with engineering, vendors, and business teams.
• Create documentation and communication materials that support stakeholder visibility, change readiness, and operational adoption.
• Conduct UAT and QA for new disruption, schedule change, rule, workflow, and communication capabilities.
• Track delivery progress, risks, dependencies, defects, open questions, and release readiness for assigned initiatives.
• Maintain product documentation including requirements, process flows, release notes, business rules, operational guidelines, and training support materials.
• Support phased rollout, adoption tracking, post-release validation, and continuous improvement after implementation.

Requirements

• Bachelor’s degree in Business, Computer Science, Marketing, or a related field, or equivalent work experience.
• 5+ years of experience in digital product management, preferably within ecommerce, travel, or hospitality.
• Strong knowledge of Agile frameworks: Scrum, Kanban, and SAFe, plus product management best practices.
• Experience with product analytics, A/B testing, and data-driven decision-making.
• Excellent leadership, stakeholder management, and communication skills.
• Ability to manage multiple priorities in a fast-paced, high-growth environment.
• Experience working with CMS, API integrations, and cloud-based digital platforms.
• Familiarity with Azure DevOps or similar tools preferred.
• CSPO or similar certifications preferred.

Technologies

• Scrum
• Kanban
• SAFe
• A/B testing
• CMS
• API integrations
• Azure DevOps
• Cloud-based digital platforms

Benefits

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors
• Hybrid schedule for eligible headquarters roles based in Denver, Colorado
• Business casual dress options for eligible corporate and support roles
• Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization

Workplace and Role Details

• Location: Denver, CO 80239 (hybrid)
• Salary range: $90,094 - $119,583
• Closing date: on or before midnight 10.31.26 MT
• Supervision received: General Direction; normally receives little instruction on day-to-day work and general instructions on new assignments
• Positions supervised: None
• Equipment operated: Standard office equipment, including PC, copier, fax machine, printer
• Work environment: Typical office environment, adequately heated and cooled
• Physical effort: Generally, not required
• Workplace policies disclaimer: Statements describe the general nature and level of work required and are not exhaustive; duties and expectations may change