Server Management Product Jobs

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Product Operations Technical Support Engineer, Edge Compute Systems

Anduril Industries Costa Mesa, CA

Costa Mesa, CA

Today

$113k - $149k/yr Full time DevOps Edge Computing Monitoring

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Job Description

Onsite in Costa Mesa, CA, Anduril Industries seeks a Product Operations Technical Support Engineer, Edge Compute Systems, with a salary range of USD 113,000 to 149,000 per year and a minimum of 4 years of relevant experience.

Responsibilities

Ensure the reliability of Anduril's GCS deployments by aligning customer missions with product capabilities and delivered services.
Triage and investigate incidents, determine root cause, drive postmortem actions, and provide ongoing status updates through resolution.
Abstract incidents to improve overall system and product reliability.
Perform log reviews and diagnostics using Linux and command line tools for system management and issue resolution.
Continuously enhance the fleet's observability and health telemetry in coordination with multiple functions across the GCS team.
Collect and analyze system failure data to identify trends, drive proactive sustainment, and support resource allocation.
Communicate proactively with global customers, track and manage customer-facing incidents and concerns, ensuring timely response and clear resolution communication.
Evaluate and improve product capabilities by analyzing customer feedback for capability requirements, performance indicators, and desired functionality.
Maintain awareness of current product specifications and bridge gaps in understanding between technical and non-technical stakeholders.
Coordinate technical and non-technical efforts across business, engineering, and sustainment functions to maximize end-user capability availability.
Travel as required to support customer needs and operations.

Requirements

4+ years of technical support experience with a focus on final-tier customer concern support.
Experience supporting or performing incident driven workflows involving analysis, triage, and prioritization.
Experience in on-call support operations and working in limited risk tolerance environments.
Ability to work non-standard hours and weekends as needed.
Ability to obtain and maintain a U.S. Secret Security clearance.

Technologies

DataDog
Grafana
VictorOps
Git
Jira
NixOS
Linux

Benefits

Comprehensive, competitive benefits package with low to no out-of-pocket costs for health and recovery needs.
Equity grants are included in the majority of full-time offers as part of total compensation.
Top-tier benefits for full-time employees.

Protecting Yourself From Recruitment Scams

No Financial Requests: Anduril will not solicit payment or personal financial details at any stage of the hiring process; recruitment is free for candidates.
Direct from Anduril: Recruiter communications will originate from an @anduril.com address.
Agency Contact: If contacted by an agency, the email will clearly identify the agency; verify authenticity by contacting contact@anduril.com.
Exercise Caution: Do not engage with suspicious outreach; verify the sender's domain is @anduril.com before sharing personal information.
Fraud Reporting: If you suspect fraudulent outreach, report it to contact@anduril.com.

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

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