Product Operations Technical Support Engineer, Edge Compute Systems

Onsite in Costa Mesa, CA, Anduril Industries seeks a Product Operations Technical Support Engineer, Edge Compute Systems, with a salary range of USD 113,000 to 149,000 per year and a minimum of 4 years of relevant experience.

Responsibilities

• Ensure the reliability of Anduril's GCS deployments by aligning customer missions with product capabilities and delivered services.
• Triage and investigate incidents, determine root cause, drive postmortem actions, and provide ongoing status updates through resolution.
• Abstract incidents to improve overall system and product reliability.
• Perform log reviews and diagnostics using Linux and command line tools for system management and issue resolution.
• Continuously enhance the fleet's observability and health telemetry in coordination with multiple functions across the GCS team.
• Collect and analyze system failure data to identify trends, drive proactive sustainment, and support resource allocation.
• Communicate proactively with global customers, track and manage customer-facing incidents and concerns, ensuring timely response and clear resolution communication.
• Evaluate and improve product capabilities by analyzing customer feedback for capability requirements, performance indicators, and desired functionality.
• Maintain awareness of current product specifications and bridge gaps in understanding between technical and non-technical stakeholders.
• Coordinate technical and non-technical efforts across business, engineering, and sustainment functions to maximize end-user capability availability.
• Travel as required to support customer needs and operations.

Requirements

• 4+ years of technical support experience with a focus on final-tier customer concern support.
• Experience supporting or performing incident driven workflows involving analysis, triage, and prioritization.
• Experience in on-call support operations and working in limited risk tolerance environments.
• Ability to work non-standard hours and weekends as needed.
• Ability to obtain and maintain a U.S. Secret Security clearance.

Technologies

• DataDog
• Grafana
• VictorOps
• Git
• Jira
• NixOS
• Linux

Benefits

• Comprehensive, competitive benefits package with low to no out-of-pocket costs for health and recovery needs.
• Equity grants are included in the majority of full-time offers as part of total compensation.
• Top-tier benefits for full-time employees.

Protecting Yourself From Recruitment Scams

• No Financial Requests: Anduril will not solicit payment or personal financial details at any stage of the hiring process; recruitment is free for candidates.
• Direct from Anduril: Recruiter communications will originate from an @anduril.com address.
• Agency Contact: If contacted by an agency, the email will clearly identify the agency; verify authenticity by contacting [email protected].
• Exercise Caution: Do not engage with suspicious outreach; verify the sender's domain is @anduril.com before sharing personal information.
• Fraud Reporting: If you suspect fraudulent outreach, report it to [email protected].

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.