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Senior Manager, Product Design, GEA & Accelerator

Capital One McLean, VA

McLean, VA

Today

$201k - $229k/yr Full time Manager Senior Customer Experience

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Job Description

Capital One’s Accelerator team is focused on solving complex, enterprise-wide challenges using human-centered product design. In this Senior Manager role, you’ll combine design craft with people leadership to shape product direction, strengthen design strategy, and build a culture where skilled designers can deliver measurable outcomes.

This hybrid position is based in McLean, VA, and the scope spans customer-centered discovery, cross-partner alignment, and portfolio-level problem solving across product and technology stakeholders.

Role focus

Co-create innovative solutions by blending design craft, customer understanding, and people leadership.
Drive product strategy and cultivate a high-performing team culture of designers.
Shape product direction and outcomes using deep design expertise, user insights, and business understanding.
Advocate for human-centered methodologies that connect customer needs to business goals through data, research insights, and mature problem-solving.
Demonstrate strong knowledge of products, processes, customers, competitors, and broader market trends to guide how Design engages across the portfolio, including scope adjustments.

Design leadership and delivery

Oversee and optimize the use of tools, platforms, frameworks, and design systems.
Guide the creation of design artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
Own a problem-solving approach (issue, impact, resolution) and apply judgment when balancing competing priorities.
Bring strong creativity to exploring solution spaces.
Engage partner expertise across the organization to support workstream projects and identify the people needed to move work forward, including compromise to deliver strategic outcomes.
Present work across levels and job functions, integrating design frameworks with data and research to make complex topics accessible and actionable.

Collaboration and alignment

Drive alignment across product, tech, and business partners, keeping user needs central to overall strategy.
Manage stakeholders, remove barriers, and train and develop designers so they can reach their potential and help the business achieve its goals.

Required experience

At least 6 years of experience in a Product Design role.
At least 6 years of experience with design and prototyping tools such as Figma.
At least 2 years of experience in a people leadership role.

Preferred qualifications

At least 8 years of experience in a Product Design role.
At least 8 years of experience with design and prototyping tools such as Figma.
Experience contributing to an established design system.
Experience collaborating with product, tech, and business leaders.
Experience leading design projects or teams.
Experience working in heavily regulated, data-heavy problem spaces.

Location, salary, and work model

Location: McLean, VA (hybrid)
Salary (McLean, VA): USD 200,700 - 229,100 per year
Hybrid policy applies, with required on-site presence at your designated office location.
Salary by location: New York, NY: $219,000 - $249,900; Richmond, VA: $182,500 - $208,300.

Compensation and benefits

Comprehensive, competitive, and inclusive set of health, financial, and other benefits supporting total well-being.
Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Additional information

No agencies please.
Applications are expected to be accepted for a minimum of 5 business days.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination.
Capital One promotes a drug-free workplace.
Capital One will consider applicants with a criminal history consistent with applicable laws.
Accommodation: Capital One Recruiting can be reached at 1-800-304-9102 or RecruitingAccommodation@capitalone.com.
Technical support for recruiting: Careers@capitalone.com.
Immigration note: Capital One will not sponsor a new applicant for employment authorization and does not offer immigration related support for this position.

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