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Product Owner (Digital Engagement products)

Colorado Access Denver, CO

Denver, CO

Today

$119k - $133k/yr Full time Customer Experience Data Analytics Digital Engagement

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Job Description

Colorado Access is seeking a Product Owner to lead digital engagement products that support SMS, IVR, and digital communication capabilities. In this hybrid role based in Denver, you will own the roadmap, translate customer and business needs into clear product requirements, and partner with cross-functional Agile teams to deliver releases that drive value.

Location: Denver, CO (hybrid)
Compensation: USD 118,600 - 133,300 per year

What you’ll be responsible for

Own and evolve the product roadmap for SMS, IVR, and digital communication capabilities, balancing new campaigns, enhancements, operational needs, defects, and strategic initiatives.
Collaborate with business stakeholders, IT leadership, vendors, and end users to develop the roadmap and guide products and features from concept to launch in a fast-paced environment.
Work with cross-functional Agile teams and shared services including data analytics, development, and design/user experience.
Build, edit, and maintain the team backlog and prioritize sprint backlog items for assigned products based on stakeholder needs and resource availability.
Contribute across agile teams to define and implement improvements that enhance speed and quality.
Participate in the Scrum of Scrums, team demos, and retrospectives to support cross-team coordination.
Set product development direction aligned with the enterprise vision and provide input into product development owned by vendors.
Understand customer requirements and validate that solutions deliver value to customers and the organization.
Turn data insights into actionable outcomes for users and stakeholders, and partner across the organization to inform product vision, strategy, features, and prioritization.
Translate roadmap features into well-defined product requirements, including features, user stories, and acceptance test criteria.
Define and execute release plans, ensuring impacted departments and users have the resources needed for successful adoption.
Develop and maintain product performance tracking and reporting to evaluate future investment and needs.
Manage major system-centered projects or system components of corporate initiatives, including upgrades (assessment, planning, execution), mandate-driven changes, optimizing and standardizing system use, and standing up new lines of business as needed.
Act as a thought leader on leveraging the system for financial and performance advantages, including creating or supporting business cases and financial models for customization or custom software added to the product suite.
Create or support user stories using interviews, document analysis, workshops, business process descriptions, use cases, scenarios, business analysis, and workflow analysis; build consensus and provide direction and oversight.
Lead requirements analysis and verification to ensure requirements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and conform to standards.
Represent product capabilities to stakeholders and deliver presentations to executive management, customers, and other audiences as required.
Serve as an escalation contact for incidents as needed to support incident management processes for urgent and high incidents.
Stay current on industry and technology trends and act as a subject matter expert and trainer/mentor to IT and business team members.
Manage customer-facing communication via voice, email, and related ticketing/work request systems.
Maintain a detailed understanding of the environment portfolio and the technical aspects of services and solutions.

What you’ll need

Bachelor’s degree in IT, Computer Science, Engineer, or a business-related field (or an equivalent combination of experience and/or education, with preference for four years progressive relevant work experience).
Minimum of four years of experience working as a Product Owner in an Agile environment (or equivalent).
Experience with digital engagement applications and systems.
Experience with Scrum and/or Lean Kanban (preferred).
Previous experience as a single point of contact between a vendor and client or between business and IT.
Healthcare system experience is strongly preferred.
Technical leadership skills and strong knowledge of applications, IT infrastructure, and 3rd party interfaces.
Strong verbal and written communication skills aligned with Colorado Access mission, vision, and values.
Strong analytical, organizational, facilitation, and interpersonal/relationship-building skills.
Excellent track record of success as a collaborative partner.
HIPAA knowledge required for codes and transactions, security, and privacy.
Exemplary customer service skills, ability to identify problems and resolve them, and ability to maintain strict confidentiality.
Ability to work independently, adapt in a fast-paced multi-tasking environment, and meet deadlines.
Excellent project management skills and ability to manage multiple priorities with tight deadlines.
Proficiency in Microsoft applications (Word, Excel, Power Point) and related integration features.
Familiarity with SQL, ETL, and APIs (strong plus); experience with backend applications, data analysis, and writing SQL queries (a plus).
Product owner certification, Agile Coach certification, and/or PMP certification (preferred).
A valid driver’s license and proof of current auto insurance will be required for positions requiring driving.

Technologies

SMS, IVR, Scrum, Lean Kanban
Microsoft Word, Microsoft Excel, Power Point
SQL, ETL, APIs

Benefits

Medical, dental, vision insurance
Supplemental insurance such as critical illness and accidental injury
Health care and dependent care flexible spending account options
Employer-paid basic life insurance and AD&D (employee, spouse and dependent)
Short-term and long-term disability coverage
Voluntary life insurance (employee, spouse, dependent)
Paid time off
Retirement plan
Tuition reimbursement (based on eligibility)
Annual bonus program (based on eligibility, requirements and performance)
PTO, floating holidays, and nine company paid holidays
Hybrid work environment
Employee Assistance Program and a 401K
Language pay stipend and leadership training
Promotion opportunities, performance evaluations, and employee recognition

Additional details

This position is hybrid, a blend of in-office and remote work.
Colorado Access is not able to support out of state employees at this time.
The compensation range reflects a good faith estimate at the time of posting, and the final salary may be based on factors including qualifications, departmental budget availability, internal salary equity, and market information.

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