Ux/ui Product Jobs

2 jobs found

Today

UX Research Strategist

Citi Tampa, FL

Tampa, FL

Today

$126k - $188k/yr Full time Analytics Customer Experience Data Analytics

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Job Description

The Citi UX Research Strategist focuses on strategic research, insight generation, and cross-functional collaboration to influence product direction within Financial Crimes Platforms. This on-site position is based in Tampa, FL, with a salary range of USD 125,600 to 188,400 per year.

Responsibilities

Strategic research and insight generation: Proactively identify critical research questions and strategic opportunities within the Financial Crimes Platforms domain, navigating ambiguous problem statements. Design and execute lean, agile methodologies such as rapid qualitative studies, ethnographic inquiries, usability testing, surveys, and data analysis to yield timely hypotheses and actionable insights. Promote innovative approaches to gather user feedback and operational intelligence.
Operational and data-driven understanding: Gather, analyze, and synthesize operational data to establish the foundations for understanding complex systems, workflows, and user behaviors. Develop comprehensive user flows, process maps, and journey diagrams to articulate current states, surface pain points, and envision future-state solutions. Use these artifacts to inform design decisions, support product roadmaps, and drive cross-functional alignment.
Cross-functional collaboration and influence: Serve as a strategic partner to Product Management, Engineering, and Business stakeholders, embedding user understanding throughout the product lifecycle from discovery to delivery. Translate complex user behaviors, motivations, and pain points into clear narratives and strategic recommendations that resonate with diverse audiences. Contribute to product strategy and roadmap discussions, ensuring user needs and research insights are reflected in decisions.
Design partnership and advocacy: Work with Design teams to ensure research insights feed into the design process and inform the evolution of enterprise design systems. Provide recommendations grounded in user input and behavior, advocating for users within complex workplace systems. Promote a user-centered culture and elevate design thinking across the organization.
Thought leadership: Provide guidance on best practices for product research, UX strategy, and user advocacy within a regulated and fast-paced financial technology environment.

Requirements

Bachelor's or Master's degree in Human-Computer Interaction (HCI), Cognitive Psychology, Sociology, Anthropology, Design, Product Management, or a related field.
8-12+ years of progressive experience in UX Research, Product Strategy, or a similar role, with a strong portfolio demonstrating impactful work.
Proven experience operating in a senior individual contributor or leadership capacity within an enterprise environment, preferably in financial services or FinTech.
Demonstrated experience with end-to-end research processes, from planning and execution to synthesis and communication of insights.
Proven mastery of AI-enabled workflows to generate insights, synthesize research, and create strategic concepts and artifacts.
Exceptional ability to operate proactively, independently, and resourcefully to deliver impactful insights with speed and efficiency.
Advanced analytical skills with the ability to gather, interpret, and synthesize both qualitative and quantitative operational data to inform strategic recommendations.
Expertise in developing and using visual artifacts such as user flows, process maps, and journey maps to communicate complex interactions.
Deep understanding of human behavior, cognitive psychology, and user-centered design principles.
Strong familiarity with enterprise design systems and contributing to their evolution based on user input.
Superior communication, presentation, and storytelling skills, with the ability to influence senior leadership and cross-functional teams.
Demonstrated ability to drive initiatives and influence without direct authority.
Strong business acumen and understanding of the product development lifecycle in an agile environment.
Work samples must directly reflect the skills and capabilities described for this role.
Experience in the financial services industry, particularly within compliance, anti-money laundering (AML), fraud, or other financial crimes platforms.
Experience collaborating with global teams and diverse user bases.

Benefits

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages (vacation, sick leave, and holidays)
Discretionary and formulaic incentive and retention awards

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Today

Manager, Product Manager - UX/UI & Merchandising

Information Technology Senior Management Forum New York, NY

New York, NY

Today

$180k - $205k/yr Full time Manager Automotive Ui Customer Experience

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Job Description

UX/UI focused Product Manager responsible for leading the frontend customer experience and merchandising strategy for the Car Rental vertical, coordinating across the Brex and Capital One Travel portals.

Job Details

Location: New York, NY (onsite)
Salary: USD 179,700 - 205,100 per year
Experience: Minimum 3 years of Product Management experience
Education: Bachelor's or Master's Degree in a quantitative field

Responsibilities

Own the Front-End Car Funnel: Lead the end-to-end user journey for car rentals across the Brex and Capital One Travel portals, from initial search and discovery to checkout and confirmation.
Intelligent Merchandising: Define how car rental inventory, rates, and add-ons such as insurance and fuel options are structured, prioritized, and displayed to users to maximize engagement and conversions.
Bridge the Complex to the Simple: Collaborate closely with the backend supply team to translate API capabilities and negotiated rates into clean, intuitive UI/UX features.
A/B Testing and Optimization: Continuously analyze user behavior, identify drop-off points, and optimize checkout funnels by running experiments to improve the digital product experience.

Requirements

Currently holds, or is in the process of obtaining, one of the following with the expectation that the degree will be conferred on or before the scheduled start date: A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), or Business or Marketing
Bachelor's degree in any field and 3 years of Product Management experience

Ideal Candidate Profile

Marketplace/eCommerce: Strong product background scaling high-traffic consumer marketplaces or ecommerce funnels.
Heavy UX/UI Focus: Proven track record delivering consumer-centric, design-forward features with a keen eye for information architecture and presenting complex options clearly, such as varying car tiers and rental policies.
Supply & Demand Fluency: Understands conversion nuances in transactional funnels where supply availability and pricing shift dynamically.

Skills & Competencies

Conversion Rate Optimization (CRO): Deep understanding of user psychology, funnel friction, and creating seamless checkout flows.
Data-Driven Merchandising: Ability to use data to determine optimal ways to bundle, filter, and surface products to consumers.
Collaborative Translator: Capable of working with a deeply technical core backend team to ensure engineering capabilities align with an elite front-end experience.

Capital One Product Framework

Human Centered: Focuses on internal and external customer needs to reimagine and innovate product solutions.
Business Focused: Delivers meaningful outcomes through leverage and execution excellence.
Technology Driven: Leverages technology to deliver innovative and resilient solutions that provide near-term and long-term value.
Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
Transformational Leadership: Guides cross-functional teams to address customer problems and align the organization.

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