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Lead Product Manager_Products & Platforms

Deloitte Pittsburgh, PA

Pittsburgh, PA

Today

$135k - $265k/yr Full time Business Analytics Customer Experience Data Analytics

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Job Description

Deloitte is building an AI-enabled approach to connect retirement systems and coordinate the workflows that support onboarding, operations, and participant servicing. In this onsite role in Pittsburgh, you will lead the Retirement Agentic Ecosystem (RAE) product team as a central conduit between retirement and wealth clients, internal product partners, and sales and delivery teams to shape product strategy and drive product-market fit.

What you’ll do

Lead a cross-functional team of product owners, UX designers, full stack engineers, and a scrum master as the “CEO of your domain,” focused on building innovative digital banking features designed for the retirement and wealth industry.
Execute the product vision end to end with oversight of architecture and solution design, moving from ideation and feature prioritization through development team and project management, then quality assurance and deployment.
Set and manage OKRs and KPIs tied to prospect conversion, customer adoption, and retention, using highly usable customer experiences, UIs, and internal business process improvements, and building a culture and process for validated learning based on user behavior metrics.
Maintain a customer- and product-oriented feature list that supports change and operating activities, including distinguishing differentiating features from hygiene features.
Define and run an innovative change process informed by business strategy inputs, KPI tracking, end-user behavior metrics, and voice of customer research, translating insights into concrete ideas with feasible execution plans and high-quality deployments.
Define and manage business rules, data definitions, and process standards to support consistent rollout of key business themes across all RAE apps, with emphasis on radically frictionless experiences, cohesion across inbound UI interactions and outbound digital engagement (Email, push, text, etc.), and consistent omnichannel experiences.
Leverage a business capability model as the primary artifact for creating detailed user stories and functional designs that become inputs to development teams.
Maintain traceability from strategic goals to capabilities to technical components to validated business results.
Create high-level designs such as customer experience journey maps, high-level architecture views, and UX mockups, with traceability to detailed execution deliverables including production UX artifacts, business process flows, and business rules.
Own a feature-oriented roadmap supported by release-oriented capacity and demand planning, and continuously balance resources and tasks as business demands shift to ensure outcomes within reasonable timelines.
Use daily, data-driven analysis and validated learning to obsess over customer experience, running comparative experiments and managing ongoing interactions with lead users.
Use the product as an end user to build empathy and identify improvements.
Keep stakeholders continuously informed about product strategy and the roadmap for your area.

Required qualifications

Bachelor’s degree in Business, Engineering, Computer Science, Data Science, Information Systems, or a related field, or equivalent professional experience.
6+ years of experience in product management, product strategy, or product leadership, including at least 2 years in a team leadership role managing others.
Demonstrated experience building and launching data products, AI-native platforms, or enterprise SaaS offerings.
Ability to travel 25%, on average.
Legally authorized to work in the United States without employer sponsorship, now or in the future.

Compensation

USD 134,500 - 265,100 per year
Discretionary annual incentive program, subject to program rules

Preferred qualifications

Master’s degree in Business, Engineering, Computer Science, or a related field
Experience in financial services, specifically related to retirement or wealth management
Background in management consulting, commercial transformation, or enterprise technology product leadership

Location: Pittsburgh, PA 15222 (onsite)

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