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Today

Senior Product Manager

Reynolds and Reynolds Houston, TX

Houston, TX

Today

$100k - $110k/yr Full time Manager Marketing Senior

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Job Description

Reynolds and Reynolds is hiring a Senior Product Manager to lead CRM and DMS communication channels across SMS/MMS, voice, email, RCS, and WhatsApp. This is an individual contributor role where you act as a company Subject Matter Expert, shaping the product roadmap while guiding vendor strategy and channel pricing based on usage-based economics. The position is based in Houston, TX in a hybrid setup.

What you’ll do

Own and drive SMS and MMS product capabilities within CRM and DMS applications.
Define how 10DLC brand and campaign registration, TCPA consent capture, and CTIA messaging principles are handled in the product, including the policy the operations team will execute.
Lead the RCS effort from evaluation through launch, including product decisions on how RCS coexists with SMS fallback.
Partner with email service providers and engineering teams to improve deliverability, throughput, IP/domain warming, and messaging best practices.
Support WhatsApp integrations and build-outs.
Author detailed product requirements and facilitate collaborative design discussions.
Work closely with Legal on channel compliance and disclosure requirements.
Mentor and support less-experienced product managers through feedback and knowledge sharing (no direct reports).

What you bring

7+ years of product management experience, including 4+ years owning communications, messaging, or channel delivery products.
Deep understanding of TCPA consent requirements and CTIA messaging principles, with the ability to translate compliance into product design.
Proven ownership related to email deliverability and reputation or comparable technical delivery challenges.
Ability to read API documentation, write integration requirements, and collaborate with engineering on webhooks, retries, rate limits, and error handling (not expected to code or debug live traffic).
Track record managing vendor relationships for infrastructure platforms, including contract review and escalation troubleshooting.
Strong grasp of usage-based economics such as unit cost, margin, and per-message packaging.
Experience shipping multi-tenant enterprise SaaS solutions.

Preferred qualifications

CPaaS integration experience at scale, either as a customer or vendor.
RCS Business Messaging deployment experience.
WhatsApp Business API integration via a business solution provider.
Voice/telephony product background, including SIP, number porting, or voice enablement on long codes.
Exposure to GDPR and international messaging compliance.
Familiarity with automotive retail technology or dealership operations (not required).

Location and pay

Work location: Hybrid remote in Houston, TX 77040.

Salary: $100,000 to $110,000 per year.

Benefits

Medical, dental, vision, life insurance, and a Health Savings Account (HSA)
401(k) with up to 6% matching
Paid vacation, sick days, and holidays
Work-from-home days (based on position eligibility): following training, eligible associates may work from home up to two days per week
Referral bonuses and a referral program
Professional development and training
Promotion from within
Associate discounts for cell phones, cars, computers, entertainment, and more
An onsite dining facility with complimentary breakfast and lunch
Fitness center and onsite medical center
Dental insurance, health insurance, life insurance, paid time off, parental leave, retirement plan, and vision insurance

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