Senior Product Manager

Reynolds and Reynolds is hiring a Senior Product Manager to lead CRM and DMS communication channels across SMS/MMS, voice, email, RCS, and WhatsApp. This is an individual contributor role where you act as a company Subject Matter Expert, shaping the product roadmap while guiding vendor strategy and channel pricing based on usage-based economics. The position is based in Houston, TX in a hybrid setup.

What you’ll do

• Own and drive SMS and MMS product capabilities within CRM and DMS applications.
• Define how 10DLC brand and campaign registration, TCPA consent capture, and CTIA messaging principles are handled in the product, including the policy the operations team will execute.
• Lead the RCS effort from evaluation through launch, including product decisions on how RCS coexists with SMS fallback.
• Partner with email service providers and engineering teams to improve deliverability, throughput, IP/domain warming, and messaging best practices.
• Support WhatsApp integrations and build-outs.
• Author detailed product requirements and facilitate collaborative design discussions.
• Work closely with Legal on channel compliance and disclosure requirements.
• Mentor and support less-experienced product managers through feedback and knowledge sharing (no direct reports).

What you bring

• 7+ years of product management experience, including 4+ years owning communications, messaging, or channel delivery products.
• Deep understanding of TCPA consent requirements and CTIA messaging principles, with the ability to translate compliance into product design.
• Proven ownership related to email deliverability and reputation or comparable technical delivery challenges.
• Ability to read API documentation, write integration requirements, and collaborate with engineering on webhooks, retries, rate limits, and error handling (not expected to code or debug live traffic).
• Track record managing vendor relationships for infrastructure platforms, including contract review and escalation troubleshooting.
• Strong grasp of usage-based economics such as unit cost, margin, and per-message packaging.
• Experience shipping multi-tenant enterprise SaaS solutions.

Preferred qualifications

• CPaaS integration experience at scale, either as a customer or vendor.
• RCS Business Messaging deployment experience.
• WhatsApp Business API integration via a business solution provider.
• Voice/telephony product background, including SIP, number porting, or voice enablement on long codes.
• Exposure to GDPR and international messaging compliance.
• Familiarity with automotive retail technology or dealership operations (not required).

Location and pay

Work location: Hybrid remote in Houston, TX 77040.

Salary: $100,000 to $110,000 per year.

Benefits

• Medical, dental, vision, life insurance, and a Health Savings Account (HSA)
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Work-from-home days (based on position eligibility): following training, eligible associates may work from home up to two days per week
• Referral bonuses and a referral program
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and more
• An onsite dining facility with complimentary breakfast and lunch
• Fitness center and onsite medical center
• Dental insurance, health insurance, life insurance, paid time off, parental leave, retirement plan, and vision insurance