Business Impact Analysis Product Jobs

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VCC Product Owner

Dept Behavioral Health/Develop Richmond, VA

Richmond, VA

Today

$102k - $122k/yr Full time Business Impact Analysis Data Owner Product Management

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Job Description

The Virginia Department of Behavioral Health and Developmental Services (DBHDS) is seeking a Virginia Crisis Connect (VCC) Product Owner to provide product strategy, functional governance, and platform oversight.

Responsibilities

Act as the final business authority for VCC business processes, functional priorities, and data definitions in alignment with leadership direction and enterprise IT governance.
Define and maintain the VCC product roadmap, prioritizing enhancements, configuration changes, defect remediation, patches, and upgrades based on business value, compliance, risk, audit findings, budget constraints, and user feedback.
Lead business-readiness and approval activities for system updates and functional changes, including impact assessments, validation of process impacts, organizational change management, and go/no-go recommendations.
Coordinate the annual Business Impact Analysis with agency security, VITA, continuity, and enterprise stakeholders to document critical processes, dependencies, recovery objectives, and operational and compliance risks.
Serve as a business data owner/steward for VCC data domains, resolving data-definition and reporting conflicts and promoting consistent, secure, auditable data use.
Develop and maintain business process guides, standard operating procedures, job aids, and training materials aligned to approved system configurations, internal controls, policy changes, and audit findings.
Establish and run a quarterly user group with central office and providers; maintain decision and feedback logs; convert input into prioritized improvements across system, process, communication, and training.
Support Change Advisory Board activities, internal and external audits, documentation and traceability expectations, and remediation of identified risks or findings.

Requirements

Experience in product ownership, business analysis, or system implementation.
Experience working with complex data systems or enterprise applications.
Ability to translate business processes and stakeholder needs into clear system requirements and priorities.
Experience developing and maintaining business process documentation and supporting system governance.
Knowledge of product ownership and project management, business continuity planning, data governance, data stewardship, and risk-based prioritization.
Demonstrated stakeholder facilitation, cross-functional leadership, business process analysis, and written and verbal communication with technical and non-technical audiences.
Ability to balance compliance, risk, and operational needs alongside competing priorities in an enterprise environment and communicate system impacts to executive leadership.

Additional Considerations

Experience working in or with public-sector organizations.
Experience with crisis services, quality systems, or case management systems.
Experience with Agile delivery or product lifecycle management.

Location & Salary

Location: Richmond, VA (onsite)
Salary: USD 102,152 - 122,000 per yearly

Application & Telework Notes

Receipt confirmation will be provided after your application and/or résumé is submitted successfully; check status in Your Application within your account.
Telework may be available but is not guaranteed; availability, hours, and duration follow the Commonwealth telework policy.
Apply by completing the online application and/or submitting a résumé; emailed, faxed, or hand-delivered applications and/or résumés will not be accepted.
Applications must be submitted by 11:55 p.m. on the listed closing date.
Reasonable accommodations are available during application and/or interview processes per the Americans with Disabilities Act.
DBHDS welcomes all applicants authorized to work in the U.S.
For technical assistance with jobs.virginia.gov, contact applicantinquiry@dhrm.virginia.gov.

Alternative Hiring Process (Commonwealth)

Commonwealth encourages individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP).
Applicants need to provide an AHP Letter (formerly COD) from DARS or DBVI to be considered.
Service-Connected Veterans are encouraged to answer Veteran status questions and submit disability documentation to DARS/DBVI to obtain an AHP Letter.
AHP Letter requests can be found at AHP Letter or by calling 800-552-5019 (DARS).
Applicants with a Certificate of Disability from DARS or DBVI dated between April 1, 2022 and February 29, 2024 may use that COD as applicable documentation.

Contact

Name: ShaKiera Miles
Email (inquiries only, no submissions): shakiera.miles@dbhds.virginia.gov

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