VCC Product Owner

The Virginia Department of Behavioral Health and Developmental Services (DBHDS) is seeking a Virginia Crisis Connect (VCC) Product Owner to provide product strategy, functional governance, and platform oversight.

Responsibilities

• Act as the final business authority for VCC business processes, functional priorities, and data definitions in alignment with leadership direction and enterprise IT governance.
• Define and maintain the VCC product roadmap, prioritizing enhancements, configuration changes, defect remediation, patches, and upgrades based on business value, compliance, risk, audit findings, budget constraints, and user feedback.
• Lead business-readiness and approval activities for system updates and functional changes, including impact assessments, validation of process impacts, organizational change management, and go/no-go recommendations.
• Coordinate the annual Business Impact Analysis with agency security, VITA, continuity, and enterprise stakeholders to document critical processes, dependencies, recovery objectives, and operational and compliance risks.
• Serve as a business data owner/steward for VCC data domains, resolving data-definition and reporting conflicts and promoting consistent, secure, auditable data use.
• Develop and maintain business process guides, standard operating procedures, job aids, and training materials aligned to approved system configurations, internal controls, policy changes, and audit findings.
• Establish and run a quarterly user group with central office and providers; maintain decision and feedback logs; convert input into prioritized improvements across system, process, communication, and training.
• Support Change Advisory Board activities, internal and external audits, documentation and traceability expectations, and remediation of identified risks or findings.

Requirements

• Experience in product ownership, business analysis, or system implementation.
• Experience working with complex data systems or enterprise applications.
• Ability to translate business processes and stakeholder needs into clear system requirements and priorities.
• Experience developing and maintaining business process documentation and supporting system governance.
• Knowledge of product ownership and project management, business continuity planning, data governance, data stewardship, and risk-based prioritization.
• Demonstrated stakeholder facilitation, cross-functional leadership, business process analysis, and written and verbal communication with technical and non-technical audiences.
• Ability to balance compliance, risk, and operational needs alongside competing priorities in an enterprise environment and communicate system impacts to executive leadership.

Additional Considerations

• Experience working in or with public-sector organizations.
• Experience with crisis services, quality systems, or case management systems.
• Experience with Agile delivery or product lifecycle management.

Location & Salary

• Location: Richmond, VA (onsite)
• Salary: USD 102,152 - 122,000 per yearly

Application & Telework Notes

• Receipt confirmation will be provided after your application and/or résumé is submitted successfully; check status in Your Application within your account.
• Telework may be available but is not guaranteed; availability, hours, and duration follow the Commonwealth telework policy.
• Apply by completing the online application and/or submitting a résumé; emailed, faxed, or hand-delivered applications and/or résumés will not be accepted.
• Applications must be submitted by 11:55 p.m. on the listed closing date.
• Reasonable accommodations are available during application and/or interview processes per the Americans with Disabilities Act.
• DBHDS welcomes all applicants authorized to work in the U.S.
• For technical assistance with jobs.virginia.gov, contact [email protected].

Alternative Hiring Process (Commonwealth)

• Commonwealth encourages individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP).
• Applicants need to provide an AHP Letter (formerly COD) from DARS or DBVI to be considered.
• Service-Connected Veterans are encouraged to answer Veteran status questions and submit disability documentation to DARS/DBVI to obtain an AHP Letter.
• AHP Letter requests can be found at AHP Letter or by calling 800-552-5019 (DARS).
• Applicants with a Certificate of Disability from DARS or DBVI dated between April 1, 2022 and February 29, 2024 may use that COD as applicable documentation.

Contact

• Name: ShaKiera Miles
• Email (inquiries only, no submissions): [email protected]