Richmond, VA

Product Jobs in Richmond, VA

2 jobs found

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9d ago

Product Design Manager

Capital One Richmond, VA

Richmond, VA

9d ago

$150k - $171k/yr Full time Manager Customer Experience Design

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Job Description

Capital One is seeking a Product Design Manager in Richmond, VA to lead design initiatives and influence product strategy.

Responsibilities

Blend design craft with leadership to address complex problems, co‑creating innovative solutions and guiding the product strategy.
Lead design projects, assign work to junior teammates, cultivate cross‑functional partnerships, and mentor to mature Capital One's product design practice.
Balance partner and stakeholder needs with data, research insights, scalability, and technical constraints to ensure customer‑centered, inclusive design outcomes.
Apply insights on customers, competitors, and market trends to inform business challenges and establish a shared point of view for the team and stakeholders.
Demonstrate knowledge of technology, data capabilities, and emerging tech to inform work and help cross‑functional teams move faster while navigating technical limits for impactful solutions.
Leverage a broad network of partnerships across lines of business to foster collaboration, incorporate cross‑functional perspectives, and drive product strategy.
Present work across levels with a human‑centered approach, integrating design frameworks, data, and research insights to influence senior leadership decisions.
Showcase a strong portfolio that demonstrates leadership, process, results, and impact.

Requirements

Minimum five years of experience in a Product Design role.
Minimum five years of experience with design and prototyping tools, notably Figma.

Technologies

Figma

Benefits

Health benefits
Financial benefits
Performance‑based incentive compensation, including cash bonuses and long‑term incentives

Role Expectations

Product Design Expertise: Exhibit advanced skills across interaction, visual, and service design; collaborate with cross‑functional partners to select appropriate tools, platforms, frameworks, and design systems, creating artifacts such as journey maps, blueprints, high‑fidelity designs, and prototypes.
Leadership: Oversee design projects, delegate work to junior team members, build strong cross‑functional partnerships, and mentor to mature the product design practice.
Human‑Centered: Navigate partner and stakeholder needs, using data, research insights, scalability considerations, and technical constraints to deliver customer‑centered, inclusive design.
Business‑Focused: Apply insights on customers, competitors, and market trends to business challenges, shaping a shared point of view for the team and stakeholders.
Problem‑Solving: Leverage knowledge of tech and data capabilities to inform work, accelerate cross‑functional progress, and navigate technical limitations for impactful solutions.
Collaboration: Build and maintain partnerships across business lines to drive collaboration and integrate diverse perspectives into product strategy.
Communication: Present work to varied audiences with a human centered approach, combining design frameworks, data, and research to influence senior‑level decisions.
Portfolio: A strong portfolio that demonstrates leadership, process, results, and impact.

BASIC QUALIFICATIONS

Minimum five years of experience in a Product Design role.
Minimum five years of experience with design and prototyping tools, specifically Figma.

PREFERRED QUALIFICATIONS

Six or more years in a Product Design role.
Six or more years using design and prototyping tools such as Figma.
Experience contributing to an established design system.
Experience collaborating with product, technology, and business partners.
Experience leading design projects or teams.
Experience working in data‑heavy, heavily regulated environments.

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1mo ago

Principal Associate, Product Operations & Process Management

Capital One Richmond, VA

Richmond, VA

1mo ago Closed

$99k - $113k/yr Full time Cross-Functional Customer Experience Enterprise Operations & Technology

This position is no longer accepting applications (closed Jun 20, 2026).

Job Description

Capital One offers a collaborative, outcomes-focused environment in Richmond, VA. This onsite Principal Associate role in Product Operations supports AML Investigator Platforms by coordinating across Product, Operations, Technology, and risk partners to streamline processes, manage change, and strengthen stakeholder collaboration. The position comes with a competitive salary range of USD 98,900 - 112,900 per year, comprehensive health and financial benefits, and performance-based incentive opportunities.

Responsibilities

Drive Improvements: Monitor process health, report on performance, and help plan redesigns to remove friction.
Control Support: Establish and maintain process controls and formal development/management documentation to sustain a well managed state.
Access Management: Own and execute Access Management processes, certification, and ongoing user access requests.
Policy Maintenance: Support the upkeep of policies and standards that govern the Next Gen ecosystem.
The Front Door: Serve as the primary intake for user issues, manage support channels, triage topics, and collaborate with Product and Tech for rapid resolutions.
Go-To-Market Support: Partner with business customers on user communications and go-to-market plans to ensure smooth feature adoption.
Quality Assurance: Support User Acceptance Testing efforts for product feature delivery.
Risk Liaison: Assist with audit and exam requests, coordinating with Product and Technology to provide timely evidence to the Second/Third Line.
Voice of the Customer: Collect and organize qualitative and quantitative data to inform senior leadership about user needs and platform performance.
Regulatory Support: Navigate regulatory requirements to keep product delivery and process improvements compliant.
Collaborative Outcomes: Work with Product, Technology, and stakeholders to clarify needs and deliver practical solutions.

Requirements

Bachelor’s Degree or military experience
At least 3 years of experience in Financial Services
At least 3 years of experience in Process Management
At least 3 years of experience on cross-functional projects and programs
At least 2 years of experience in Risk Management
At least 2 years of experience in Project Management

Technologies

Google Workspace
Draw.io

Benefits

Health benefits
Financial benefits
Performance-based incentive compensation (cash bonuses and/or long-term incentives)

The Ideal Candidate

A Master of Balancing Priorities: Thrives in high-energy, fast-moving settings and can manage multiple initiatives and stakeholders without compromising quality.
Driven Toward Execution: Demonstrates initiative and motivates partners to move from triage to resolution, delivering tangible outcomes.
Technologically Adept & Adaptable: Envisions and adapts quickly in dynamic Agile environments, asking the right questions to improve processes.
An Influential Partner: Communicates effectively across functions, translating technical needs into business outcomes.
A Master of Synthesis: Develops and delivers concise presentations that drive change management and actionable strategy.

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Product Jobs in Richmond, VA

Product Design Manager

Principal Associate, Product Operations & Process Management

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