Chatbot Product Management Jobs

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Product Manager, Technical: AI Chatbots

T-Mobile USA, Inc. Bellevue, WA

Bellevue, WA

Today

$103k - $214k/yr Full time Chatbot Product Management Generative Ai Product Management Product Analytics

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Job Description

T-Mobile USA, Inc. is hiring a technical Product Manager to lead an enterprise AI assistant for employees. In this onsite role in Bellevue, WA, you will own the product from strategy through onboarding and production operations, while helping balance employee outcomes, technical feasibility, and cost per interaction. The position also includes a competitive salary of USD 103,400 - 214,360 per year, plus a comprehensive benefits package.

Benefits

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits, back-up care, and enhanced family support
Childcare subsidy
Tuition assistance and college coaching
Short- and long-term disability, voluntary AD&D, voluntary accident coverage
Voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
Mobile service and home internet discounts
Pet insurance
Access to commuter and transit programs

Responsibilities

Own the end-to-end product lifecycle by defining vision, strategy, and roadmap aligned to business and technical goals, including which capabilities and entry points the assistant supports
Evaluate emerging AI models, patterns, and platform advances to shape a roadmap that improves adaptation without disrupting employees
Conduct market and customer research using data on usage, resolution quality, and cost per interaction to identify opportunities and inform product decisions
Translate product strategy into detailed features and user stories, managing the product backlog to support distributed Agile development teams
Coordinate release schedules and delivery with cross-functional stakeholders, including onboarding partner teams to new capabilities
Monitor product performance and quality in production, address defects, and serve as the primary business-hours contact for the operations team running the assistant
Partner with security, privacy, and governance teams to align the product with responsible AI practices as requirements evolve
Perform other duties and projects as assigned by business management

Requirements

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience (Required)
3+ years of hands-on technical experience writing production code, solution engineering, or technical architecture in a large-scale company, application, or product environment (Required)
5+ years of relevant Product Management experience in an agile software product development environment (Required)
Agile SDLC (Required)
Analytical Thinking (Required)
Backlog Management (Required)
Customer-Focused (Required)
Product Management (Required)
Product Requirements (Required)
Product Specifications (Required)
Solution Architecture Design (Required)
Stakeholder Management (Required)
Technical Design Documentation (Required)

Preferred Experience

Experience owning an AI assistant, chatbot, or conversational product used at enterprise scale (Preferred)
Experience bringing integrations, agents, or other capabilities owned by other teams onto a shared platform with clear acceptance criteria (Preferred)
Experience working with a distributed or follow-the-sun operations team (Preferred)
Experience managing usage-based cost for an AI or cloud product (Preferred)
Demonstrated curiosity and adaptability with new AI technologies and applying them to product decisions (Preferred)

Preferred Knowledge, Skills and Abilities

Product Support
Customer Engagement
Responsible AI and Governance

Licenses and Certifications

Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

Travel: Travel Required: No

DOT Regulated: No

Safety Sensitive Position: No

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