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Product Operations Educator

Lululemon Charlotte, NC

Charlotte, NC

Today

$18 - $22/hr Full time Customer Experience Education Product Operations

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Job Description

As a Product Operations Educator, you’ll help deliver a world-class guest experience while supporting daily store operations through product education and in-store execution.

Responsibilities

Engage guests on the floor to create a great guest experience while respecting guests’ time
Assess guest needs to recommend customized purchase and return solutions
Deliver technical product education by explaining the value and benefits of products
Complete accurate, timely guest transactions to support an end-to-end guest experience
Execute company market-relevant omnichannel programs, including buy online/pickup in store, phone sales, and ship from store options, according to standards
Move dynamically throughout the store to continuously engage with guests and respond to guest or store needs
Collect guest feedback and partner with store leadership to take appropriate action and “make it right”
Support a respectful, inclusive environment by welcoming and celebrating differences for guests and team members
Build supportive, productive relationships across the team
Collaborate with team members to optimize guest experience and help keep store operations running
Complete product presentation tasks such as restocking, destocking, relocating, and returning items to the floor per company standards
Use in-store technology to support store operations and improve guest experiences
Perform cleaning tasks as needed throughout the shift to maintain the store’s luxury environment
Follow people safety policies and procedures to maintain a safe work environment
Work in line with applicable policies, procedures, and laws or regulations

Requirements

Legally authorized to work in the country where the store is located
18 years of age or older
Proof of Right to Work and related local legislative requirements (EMEA only)
Ability to travel to the assigned store using own transportation methods
Willingness to work a flexible schedule, including evenings, weekends, and holidays
Ability to work in a setting with bright lights and loud music
Willingness to move through the store for most of the shift to support guests and complete tasks
Willingness to move boxes up to 30 lbs (13.6 kg)
Comfort working both as part of a team and independently on assigned tasks

Benefits

Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness and yoga classes
Parenthood top-up
Development course offerings
People networks, mentorship programs, and leadership series
Competitive bonus program, subject to eligibility requirements

Key Skills & Core Values

Inclusion & Diversity: creates and supports an inclusive environment that values and celebrates differences
Integrity/Honesty: acts honestly, fairly, and ethically
Guest Experience: enjoys connecting with, understanding, and helping guests
Personal Responsibility: takes accountability and is dependable
Self-Awareness: considers how words or actions may be perceived by others
Collaboration and Teamwork: works productively with others and seeks diverse perspectives
Enthusiasm: brings energy to daily work and looks for ways to keep it engaging

Job Assets (Nice to Have)

High school diploma, GED, or equivalent

Compensation & Benefits Package

Base pay range: $18.00 - $20.71/hour (subject to minimum wage in the location)
Target bonus: $2.00/hour
Total target base pay range: $20.00 - $22.71/hour

Location: Charlotte, NC (onsite)

Schedule: Flexible availability including evenings, weekends, and holidays

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