Product Operations Educator

As a Product Operations Educator, you’ll help deliver a world-class guest experience while supporting daily store operations through product education and in-store execution.

Responsibilities

• Engage guests on the floor to create a great guest experience while respecting guests’ time
• Assess guest needs to recommend customized purchase and return solutions
• Deliver technical product education by explaining the value and benefits of products
• Complete accurate, timely guest transactions to support an end-to-end guest experience
• Execute company market-relevant omnichannel programs, including buy online/pickup in store, phone sales, and ship from store options, according to standards
• Move dynamically throughout the store to continuously engage with guests and respond to guest or store needs
• Collect guest feedback and partner with store leadership to take appropriate action and “make it right”
• Support a respectful, inclusive environment by welcoming and celebrating differences for guests and team members
• Build supportive, productive relationships across the team
• Collaborate with team members to optimize guest experience and help keep store operations running
• Complete product presentation tasks such as restocking, destocking, relocating, and returning items to the floor per company standards
• Use in-store technology to support store operations and improve guest experiences
• Perform cleaning tasks as needed throughout the shift to maintain the store’s luxury environment
• Follow people safety policies and procedures to maintain a safe work environment
• Work in line with applicable policies, procedures, and laws or regulations

Requirements

• Legally authorized to work in the country where the store is located
• 18 years of age or older
• Proof of Right to Work and related local legislative requirements (EMEA only)
• Ability to travel to the assigned store using own transportation methods
• Willingness to work a flexible schedule, including evenings, weekends, and holidays
• Ability to work in a setting with bright lights and loud music
• Willingness to move through the store for most of the shift to support guests and complete tasks
• Willingness to move boxes up to 30 lbs (13.6 kg)
• Comfort working both as part of a team and independently on assigned tasks

Benefits

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness and yoga classes
• Parenthood top-up
• Development course offerings
• People networks, mentorship programs, and leadership series
• Competitive bonus program, subject to eligibility requirements

Key Skills & Core Values

• Inclusion & Diversity: creates and supports an inclusive environment that values and celebrates differences
• Integrity/Honesty: acts honestly, fairly, and ethically
• Guest Experience: enjoys connecting with, understanding, and helping guests
• Personal Responsibility: takes accountability and is dependable
• Self-Awareness: considers how words or actions may be perceived by others
• Collaboration and Teamwork: works productively with others and seeks diverse perspectives
• Enthusiasm: brings energy to daily work and looks for ways to keep it engaging

Job Assets (Nice to Have)

• High school diploma, GED, or equivalent

Compensation & Benefits Package

• Base pay range: $18.00 - $20.71/hour (subject to minimum wage in the location)
• Target bonus: $2.00/hour
• Total target base pay range: $20.00 - $22.71/hour

Location: Charlotte, NC (onsite)

Schedule: Flexible availability including evenings, weekends, and holidays