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UX Research Manager, Digital UX & Design

Starbucks Seattle, WA

Seattle, WA

Today

$146k - $244k/yr Full time Manager Customer Experience Design

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Job Description

Starbucks is seeking a UX research manager for Digital UX & Design to lead research and insight delivery that improves decision-making across customer and partner experiences. This role manages a team and drives generative and evaluative research across Starbucks’ global digital ecosystem.

Location

Seattle, WA (onsite)

Compensation

USD 146,300 - 243,900 per year

Responsibilities

Manage and grow a diverse and inclusive team of UX researchers focused on customer and partner digital products
Oversee generative and evaluative research across multiple product portfolios and initiatives
Partner with coffeehouse operations leads, designers, product managers, and engineers to shape research approach and strategy
Advocate for customers and partners by sharing evidence of user needs with the digital team, operations partners, and other stakeholders
Ensure research findings are clear, timely, and actionable for decision-makers
Drive continuous improvement in research operations, tooling, and workflows through hands-on action
Coach and uplevel researchers on methodology, storytelling, and stakeholder engagement
Co-create and support the broader research strategy under the Director of Research & Strategy
Represent and reinforce company values of Craft, Results, Courage, Belonging, and Joy in everyday work

Requirements

Minimum 7 years of UX research experience, including empathetic people management and mentorship
Strong grounding in both evaluative and generative research methods, with the ability to troubleshoot and refine approaches
Ability to manage multiple workstreams and stakeholders simultaneously
Strong communication and synthesis skills
Preferred experience in retail, eCommerce, hospitality, and food & beverage
Preferred experience with design-led, human-centric design focused organizations
Ideal experience supporting testing for operation or production-line focused experiences and tools
Preferred experience with agency and vendor partnership models, including accelerating testing with external collaborators and temporary staff

Benefits

Medical, dental, and vision coverage
Basic and supplemental life insurance
Other voluntary insurance benefits
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time accrued at 1 hour for every 25 hours worked
Eight paid holidays
Two personal days per year
Eligible partners participation in a 401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Access to backup care and DACA reimbursement
Reasonable accommodations for job applicants with disabilities via applicantaccommodation@starbucks.com or 1(888) 611-2258

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