UX Research Manager, Digital UX & Design

Starbucks is seeking a UX research manager for Digital UX & Design to lead research and insight delivery that improves decision-making across customer and partner experiences. This role manages a team and drives generative and evaluative research across Starbucks’ global digital ecosystem.

Location

Seattle, WA (onsite)

Compensation

USD 146,300 - 243,900 per year

Responsibilities

• Manage and grow a diverse and inclusive team of UX researchers focused on customer and partner digital products
• Oversee generative and evaluative research across multiple product portfolios and initiatives
• Partner with coffeehouse operations leads, designers, product managers, and engineers to shape research approach and strategy
• Advocate for customers and partners by sharing evidence of user needs with the digital team, operations partners, and other stakeholders
• Ensure research findings are clear, timely, and actionable for decision-makers
• Drive continuous improvement in research operations, tooling, and workflows through hands-on action
• Coach and uplevel researchers on methodology, storytelling, and stakeholder engagement
• Co-create and support the broader research strategy under the Director of Research & Strategy
• Represent and reinforce company values of Craft, Results, Courage, Belonging, and Joy in everyday work

Requirements

• Minimum 7 years of UX research experience, including empathetic people management and mentorship
• Strong grounding in both evaluative and generative research methods, with the ability to troubleshoot and refine approaches
• Ability to manage multiple workstreams and stakeholders simultaneously
• Strong communication and synthesis skills
• Preferred experience in retail, eCommerce, hospitality, and food & beverage
• Preferred experience with design-led, human-centric design focused organizations
• Ideal experience supporting testing for operation or production-line focused experiences and tools
• Preferred experience with agency and vendor partnership models, including accelerating testing with external collaborators and temporary staff

Benefits

• Medical, dental, and vision coverage
• Basic and supplemental life insurance
• Other voluntary insurance benefits
• Short-term and long-term disability
• Paid parental leave
• Family expansion reimbursement
• Paid vacation from date of hire
• Sick time accrued at 1 hour for every 25 hours worked
• Eight paid holidays
• Two personal days per year
• Eligible partners participation in a 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings
• Financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• Student loan management resources
• Access to other educational opportunities
• Access to backup care and DACA reimbursement
• Reasonable accommodations for job applicants with disabilities via [email protected] or 1(888) 611-2258