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Senior Product Manager - Agentic Commerce

American Express New York, NY

New York, NY

Today

$123k - $215k/yr Full time Agentic Commerce Ai Agent Product Management Identity And Access

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Job Description

Lead product strategy and platform development for agent-driven commerce at American Express Digital Labs, focusing on secure, scalable experiences that keep Card Members in control.

Responsibilities

Own product strategy and platform development for Agentic Commerce at American Express
Define the experiences, platform capabilities, and trust frameworks required to scale across partners and future use cases
Develop a strong working command of emerging agentic commerce protocols, card payments infrastructure, and new interaction models
Collaborate closely with engineering, product, and cross-functional teams to shape intuitive, delightful AI-agent-powered commerce journeys
Extend American Express capabilities across authentication, authorization, identity, and risk for AI-powered commerce while preserving Card Member visibility and control over agent-initiated activity
Define experiences and capabilities that deliver value for Card Members, merchants, partners, and the broader ecosystem using the American Express membership model, premium brand, and differentiated data assets

Requirements

4+ years of experience in product management/development or a similar role
Enthusiasm for exceptional products and services, with customer empathy, product intuition, and the ability to articulate product functionality
Curiosity and strong drive to understand how systems work; ability to connect insights, spot opportunities, and advance innovation within a large company
Highly organized self-starter with strong ownership and a demonstrated business track record
Understanding of tech and product development processes, with the ability to communicate with and influence technical and non-technical partners
Ability to reconcile competing needs across customers, stakeholders, and partners; make effective decisions and build buy-in
Proven partnership with engineering and comfort discussing technical trade-offs; ability to speak both business and technical topics
Detail oriented: identify key questions, evaluate how pieces interact, and assess product-wide impact
Ability to recognize issues quickly and drive resolutions using creative, efficient problem solving
Capacity to balance big-picture strategy with tactical execution
Team player who can operate effectively in ambiguity; adaptable, accountable, and highly organized
Excellent communication skills across cross-functional teams; ability to engage, influence, and align partners to drive collaboration
Willingness to be creative within the bounds of a highly regulated financial services environment

Preferred Qualifications

Experience with digital payments, including digital wallets, fraud prevention, disputes, and payment processing

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit the Colleague Benefits Site

Location and Employment Eligibility

New York, NY (hybrid)
Salary range: USD 123,000 - 215,250 per year
Employment eligibility to work in the United States is required; American Express will not pursue visa sponsorship for these positions

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