Senior Product Manager - Agentic Commerce

Lead product strategy and platform development for agent-driven commerce at American Express Digital Labs, focusing on secure, scalable experiences that keep Card Members in control.

Responsibilities

• Own product strategy and platform development for Agentic Commerce at American Express
• Define the experiences, platform capabilities, and trust frameworks required to scale across partners and future use cases
• Develop a strong working command of emerging agentic commerce protocols, card payments infrastructure, and new interaction models
• Collaborate closely with engineering, product, and cross-functional teams to shape intuitive, delightful AI-agent-powered commerce journeys
• Extend American Express capabilities across authentication, authorization, identity, and risk for AI-powered commerce while preserving Card Member visibility and control over agent-initiated activity
• Define experiences and capabilities that deliver value for Card Members, merchants, partners, and the broader ecosystem using the American Express membership model, premium brand, and differentiated data assets

Requirements

• 4+ years of experience in product management/development or a similar role
• Enthusiasm for exceptional products and services, with customer empathy, product intuition, and the ability to articulate product functionality
• Curiosity and strong drive to understand how systems work; ability to connect insights, spot opportunities, and advance innovation within a large company
• Highly organized self-starter with strong ownership and a demonstrated business track record
• Understanding of tech and product development processes, with the ability to communicate with and influence technical and non-technical partners
• Ability to reconcile competing needs across customers, stakeholders, and partners; make effective decisions and build buy-in
• Proven partnership with engineering and comfort discussing technical trade-offs; ability to speak both business and technical topics
• Detail oriented: identify key questions, evaluate how pieces interact, and assess product-wide impact
• Ability to recognize issues quickly and drive resolutions using creative, efficient problem solving
• Capacity to balance big-picture strategy with tactical execution
• Team player who can operate effectively in ambiguity; adaptable, accountable, and highly organized
• Excellent communication skills across cross-functional teams; ability to engage, influence, and align partners to drive collaboration
• Willingness to be creative within the bounds of a highly regulated financial services environment

Preferred Qualifications

• Experience with digital payments, including digital wallets, fraud prevention, disputes, and payment processing

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities
• For a full list of Team Amex benefits, visit the Colleague Benefits Site

Location and Employment Eligibility

• New York, NY (hybrid)
• Salary range: USD 123,000 - 215,250 per year
• Employment eligibility to work in the United States is required; American Express will not pursue visa sponsorship for these positions