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Product Operations Educator

Lululemon Des Peres, MO

Des Peres, MO

Today

$18 - $22/hr Full time Customer Experience Education Marketing Instructor

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Job Description

Lululemon’s retail Educator role is the foundation of the guest experience in store. You’ll deliver world-class customer service, share top-quality product education, and support smooth day-to-day store operations while helping enable omnichannel shopping experiences. Based in Des Peres, MO, this onsite position offers an hourly compensation package that supports both your day-to-day work and your personal well-being.

What you’ll do

Engage with guests to create a great experience in a way that respects their time.
Assess guest needs to recommend tailored purchase and return solutions and provide effective support.
Provide technical product education by clearly communicating product value and benefits.
Complete accurate, timely guest transactions and execute market-relevant omnichannel programs (including buy online/pickup in store, phone sales, and ship from store) according to company standards.
Move dynamically on the floor to stay connected with guests and respond to guest or store needs.
Collect guest feedback, partner with store leadership, and take appropriate action to “make it right” for guests.
Help build a respectful, inclusive team environment by welcoming and celebrating differences for a supportive experience for team members and guests.
Build supportive relationships across the team and collaborate to maintain optimal guest experience and store operations.
Support product presentation by returning items to place, restocking or adding depleted items from inventory, and destocking or relocating items per standards.
Use in-store technology to support operations and improve the guest experience.
Complete cleaning tasks as needed throughout the shift to maintain the store’s luxury environment.
Follow people safety policies and procedures to support a safe work environment, and work in line with applicable policies, procedures, and laws or regulations.

What you bring

Legally authorized to work in the country where the store is located.
18 years of age or older.
Ability to travel to the assigned store using your own transportation methods.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Comfort working in an environment with bright lights and loud music.
Willingness to move through a store for most of a shift to help guests and complete tasks.
Ability to move boxes weighing up to 30 lbs (13.6 kg).
Ability to work both as part of a team and independently.

Benefits that support your life outside work

Extended health and dental benefits, plus mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series

Compensation & bonus details

Base Pay Range: $18.00 - $20.71/hour, subject to the minimum wage in the location.

Target Bonus: $2.00/hour.

Total Target Base Pay Range: $20.00 - $22.71/hour.

Key skills and core values

Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences
Integrity/Honesty: Behaves in an honest, fair, and ethical manner
Guest Experience: Enjoys working and connecting with guests while helping them
Personal Responsibility: Accepts accountability and is dependable
Self-Awareness: Understands how words or actions may affect others
Collaboration and Teamwork: Works productively with others and seeks diverse perspectives
Enthusiasm: Brings energy to the work and looks for ways to make work engaging

Nice to have

High school diploma, GED, or equivalent

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