Product Operations Educator

Lululemon’s retail Educator role is the foundation of the guest experience in store. You’ll deliver world-class customer service, share top-quality product education, and support smooth day-to-day store operations while helping enable omnichannel shopping experiences. Based in Des Peres, MO, this onsite position offers an hourly compensation package that supports both your day-to-day work and your personal well-being.

What you’ll do

• Engage with guests to create a great experience in a way that respects their time.
• Assess guest needs to recommend tailored purchase and return solutions and provide effective support.
• Provide technical product education by clearly communicating product value and benefits.
• Complete accurate, timely guest transactions and execute market-relevant omnichannel programs (including buy online/pickup in store, phone sales, and ship from store) according to company standards.
• Move dynamically on the floor to stay connected with guests and respond to guest or store needs.
• Collect guest feedback, partner with store leadership, and take appropriate action to “make it right” for guests.
• Help build a respectful, inclusive team environment by welcoming and celebrating differences for a supportive experience for team members and guests.
• Build supportive relationships across the team and collaborate to maintain optimal guest experience and store operations.
• Support product presentation by returning items to place, restocking or adding depleted items from inventory, and destocking or relocating items per standards.
• Use in-store technology to support operations and improve the guest experience.
• Complete cleaning tasks as needed throughout the shift to maintain the store’s luxury environment.
• Follow people safety policies and procedures to support a safe work environment, and work in line with applicable policies, procedures, and laws or regulations.

What you bring

• Legally authorized to work in the country where the store is located.
• 18 years of age or older.
• Ability to travel to the assigned store using your own transportation methods.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Comfort working in an environment with bright lights and loud music.
• Willingness to move through a store for most of a shift to help guests and complete tasks.
• Ability to move boxes weighing up to 30 lbs (13.6 kg).
• Ability to work both as part of a team and independently.

Benefits that support your life outside work

• Extended health and dental benefits, plus mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Compensation & bonus details

Base Pay Range: $18.00 - $20.71/hour, subject to the minimum wage in the location.

Target Bonus: $2.00/hour.

Total Target Base Pay Range: $20.00 - $22.71/hour.

Key skills and core values

• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working and connecting with guests while helping them
• Personal Responsibility: Accepts accountability and is dependable
• Self-Awareness: Understands how words or actions may affect others
• Collaboration and Teamwork: Works productively with others and seeks diverse perspectives
• Enthusiasm: Brings energy to the work and looks for ways to make work engaging

Nice to have

• High school diploma, GED, or equivalent