Product Jobs in Clarksville, TN

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Product Operations Manager

Railbookers Group Clarksville, TN 📍 Tennessee Remote

Clarksville, TN

Today

Full time Management Operations Management Partner Management

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Job Description

In this role, you will optimize product operations, integrations, and performance across the booking lifecycle while partnering with product, technology, and external vendors.

Responsibilities

Ensure products and services are optimized across booking, confirmation, and delivery workflows.
Monitor daily key functionality and supplier performance.
Partner with product and technology suppliers to improve efficiency and quality of booking, confirmation, and delivery processes.
Lead initiatives that improve functional performance of partners and services, including hotels, sightseeing, transportation, and rail, using improved processes, technology, and vendor management.
Coordinate with Product Development, Operations, and Guest Experience to maintain alignment and smooth communication.
Use data and reporting to track and analyze product performance metrics and provide insights for product decision-making and prioritization.
Work with Product Managers, Software Engineering, and Operations to support operational readiness for new launches, including documentation, training, and internal communications.
Identify vendor and operational bottlenecks and propose solutions to reduce friction and support rapid growth.
Engage key stakeholders to gather feedback, understand sales and operational challenges, and align on strategic initiatives.
Develop and maintain reporting mechanisms to track progress on product initiatives and communicate status to leadership and other teams.
Identify risks to product timelines and create action plans to mitigate them.
Serve as the primary Product point of contact for Technology teams and external vendors throughout product integration.
Partner with third-party suppliers and Technology teams to ensure API integrations meet business and operational requirements.
Lead business validation for new integrations and enhancements, including booking flows, pricing, confirmations, cancellations, and overall customer experience before launch.
Manage vendor certification by coordinating business testing, tracking progress, and ensuring required scenarios complete before production release.
Collaborate with Technology, Operations, and vendors to identify, prioritize, and resolve issues found during testing and certification.
Plan and coordinate rollouts for new products, supplier integrations, and enhancements to ensure operational readiness.
Deliver training and knowledge transfer for Sales, Operations, Customer Service, and other internal teams for successful adoption.
Monitor newly released products and integrations, collect business feedback, identify improvement opportunities, and work with Product and Technology teams to drive continuous enhancements.
Own the business side of product implementations, ensuring integrations are validated, launched successfully, and aligned with business goals and customer expectations.

Requirements

3+ years of experience in product and operations within the travel industry.
Experience with sourcing technologies and connectivity is a plus.
Bachelor’s degree in Business, Travel and Tourism, Hospitality, or related field.
MBA or equivalent experience is a plus.
Ability to build, foster, and maintain relationships with hotel, sightseeing, and transportation partners.
This directorate oversees partnerships, processes, and personnel.
Strong analytical mindset using data and metrics to drive decision-making.
Proven ability to manage multiple projects and stakeholders simultaneously.
Excellent verbal and written communication skills to convey complex ideas and align teams.
Ability to identify sales and operational bottlenecks, propose solutions, and drive them to completion.
Familiarity with project management tools and processes.
Strong interpersonal skills and a track record of working effectively across functions and teams.

Technologies

API integrations
PLM tools

Benefits

Generous PTO package
Bonus and incentive plans
Medical, Dental, and Vision insurance including optional HSA
Employer sponsored Life and AD&D insurance
Voluntary Life and AD&D insurance
Voluntary Short-term/Long Term disability plan
EAP - Employee Assistance Program
401(k) with employer-match
Work away from primary location
Familiarization trips (get paid to experience vacations)
Employee and family/friend travel discounts
Corporate discounts through Working Advantage
Employee referral bonus program
Cross-departmental and advanced training opportunities
Anniversary, birthday, and recognition perks
Years of service awards
Annual reimbursements for home office (office expenses, phone, internet)

Preferred Qualifications

Experience in a high-growth tech or product-led company.
Familiarity with product lifecycle management (PLM) tools and methodologies.
Experience working in a SaaS or B2B product environment.
Knowledge of agile development frameworks.

Location Requirement

Remote within Tennessee through February 28, 2027.
Beginning March 1, 2027: in-office, 5 days per week (Monday to Friday) in Nashville, TN.
Candidates must reside in Tennessee and be able to meet the Nashville in-office requirement.

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