Product Operations Manager

In this role, you will optimize product operations, integrations, and performance across the booking lifecycle while partnering with product, technology, and external vendors.

Responsibilities

• Ensure products and services are optimized across booking, confirmation, and delivery workflows.
• Monitor daily key functionality and supplier performance.
• Partner with product and technology suppliers to improve efficiency and quality of booking, confirmation, and delivery processes.
• Lead initiatives that improve functional performance of partners and services, including hotels, sightseeing, transportation, and rail, using improved processes, technology, and vendor management.
• Coordinate with Product Development, Operations, and Guest Experience to maintain alignment and smooth communication.
• Use data and reporting to track and analyze product performance metrics and provide insights for product decision-making and prioritization.
• Work with Product Managers, Software Engineering, and Operations to support operational readiness for new launches, including documentation, training, and internal communications.
• Identify vendor and operational bottlenecks and propose solutions to reduce friction and support rapid growth.
• Engage key stakeholders to gather feedback, understand sales and operational challenges, and align on strategic initiatives.
• Develop and maintain reporting mechanisms to track progress on product initiatives and communicate status to leadership and other teams.
• Identify risks to product timelines and create action plans to mitigate them.
• Serve as the primary Product point of contact for Technology teams and external vendors throughout product integration.
• Partner with third-party suppliers and Technology teams to ensure API integrations meet business and operational requirements.
• Lead business validation for new integrations and enhancements, including booking flows, pricing, confirmations, cancellations, and overall customer experience before launch.
• Manage vendor certification by coordinating business testing, tracking progress, and ensuring required scenarios complete before production release.
• Collaborate with Technology, Operations, and vendors to identify, prioritize, and resolve issues found during testing and certification.
• Plan and coordinate rollouts for new products, supplier integrations, and enhancements to ensure operational readiness.
• Deliver training and knowledge transfer for Sales, Operations, Customer Service, and other internal teams for successful adoption.
• Monitor newly released products and integrations, collect business feedback, identify improvement opportunities, and work with Product and Technology teams to drive continuous enhancements.
• Own the business side of product implementations, ensuring integrations are validated, launched successfully, and aligned with business goals and customer expectations.

Requirements

• 3+ years of experience in product and operations within the travel industry.
• Experience with sourcing technologies and connectivity is a plus.
• Bachelor’s degree in Business, Travel and Tourism, Hospitality, or related field.
• MBA or equivalent experience is a plus.
• Ability to build, foster, and maintain relationships with hotel, sightseeing, and transportation partners.
• This directorate oversees partnerships, processes, and personnel.
• Strong analytical mindset using data and metrics to drive decision-making.
• Proven ability to manage multiple projects and stakeholders simultaneously.
• Excellent verbal and written communication skills to convey complex ideas and align teams.
• Ability to identify sales and operational bottlenecks, propose solutions, and drive them to completion.
• Familiarity with project management tools and processes.
• Strong interpersonal skills and a track record of working effectively across functions and teams.

Technologies

• API integrations
• PLM tools

Benefits

• Generous PTO package
• Bonus and incentive plans
• Medical, Dental, and Vision insurance including optional HSA
• Employer sponsored Life and AD&D insurance
• Voluntary Life and AD&D insurance
• Voluntary Short-term/Long Term disability plan
• EAP - Employee Assistance Program
• 401(k) with employer-match
• Work away from primary location
• Familiarization trips (get paid to experience vacations)
• Employee and family/friend travel discounts
• Corporate discounts through Working Advantage
• Employee referral bonus program
• Cross-departmental and advanced training opportunities
• Anniversary, birthday, and recognition perks
• Years of service awards
• Annual reimbursements for home office (office expenses, phone, internet)

Preferred Qualifications

• Experience in a high-growth tech or product-led company.
• Familiarity with product lifecycle management (PLM) tools and methodologies.
• Experience working in a SaaS or B2B product environment.
• Knowledge of agile development frameworks.

Location Requirement

• Remote within Tennessee through February 28, 2027.
• Beginning March 1, 2027: in-office, 5 days per week (Monday to Friday) in Nashville, TN.
• Candidates must reside in Tennessee and be able to meet the Nashville in-office requirement.