Product Jobs in Mandeville, LA

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Senior Product Manager

Watch Systems LLC Mandeville, LA

Mandeville, LA

Today

Full time Senior Product Management Product Manager

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Job Description

Watch Systems LLC is seeking a Senior Product Manager to own portfolio product execution in a hybrid setting in Mandeville, LA.

Responsibilities

Maintain and communicate a clear, prioritized product roadmap across the full OffenderWatch portfolio: OWL (modern web platform), OW Express (remote registration), Public Portals, Booking Alerts, Mobile, and emerging AI modules
Own a product portfolio that includes platform modernization and technical debt as first-class roadmap inputs
Turn business strategy, customer feedback, and market intelligence into a coherent roadmap the organization can align around
Balance near-term delivery with long-term strategic initiatives and make transparent tradeoff decisions with rationale
Own the end-to-end requirements lifecycle from discovery through acceptance: user stories, functional specifications, acceptance criteria, and edge case documentation
Run structured discovery sessions with customers, Law Enforcement Liaisons, and internal stakeholders before committing engineering resources
Maintain a well-groomed, prioritized backlog that provides engineering with unambiguous direction to reduce delay and rework
Lead launch planning beyond engineering delivery:
- Enable Sales positioning and materials
- Provide Customer Success adoption playbooks
- Prepare Support training and documentation
- Ensure Operations has implementation processes before release
Define and own organizational-level “definition of done”, not only engineering-level criteria
Conduct structured post-launch reviews to capture what worked, what did not, and what the next iteration should prioritize
Implement and maintain a prioritization framework balancing customer commitments, strategy, technical debt, and regulatory requirements
Facilitate product council or prioritization forums to give stakeholders a structured voice while avoiding committee gridlock
Communicate roadmap decisions clearly, including what is not being prioritized and why
Define and track success metrics beyond delivery velocity:
- Feature adoption rates
- Customer satisfaction impact
- Support ticket deflection
- Revenue contribution
Use data to inform prioritization decisions using customer usage data, support trends, and commercial feedback
Integrate Claude across the product management lifecycle:
- Synthesize agency feedback and support trends
- Draft PRDs, user stories, and acceptance criteria
- Prepare release notes and launch materials
- Analyze usage and adoption data
Build and maintain reusable Claude workflows, skills, and prompt standards connected to Jira, Confluence, and Microsoft 365
Set human review standards for AI-assisted work so requirements, documentation, and customer-facing content are accurate before engineering or agencies
Ensure AI use stays within CJIS Security Policy and company data-handling rules so criminal justice information and offender PII do not enter unapproved tools
Measure the impact of AI-enabled workflows on cycle time, requirements quality, and rework

Requirements

5+ years of product management experience in a SaaS environment
Proven experience managing a portfolio of multiple products/modules concurrently
Proven ability to own and communicate a product roadmap in a resource-constrained environment where prioritization is difficult
Strong requirements discipline: writing clear user stories, conducting effective discovery, and understanding why vague requirements become future defects
Experience leading cross-functional launch readiness involving Sales, Customer Success, and Support
Comfort operating where product management processes are still maturing, including the ability to improve PM practices without adding bureaucracy
Excellent written and verbal communication, including the ability to create a crisp CEO one-pager and a detailed PRD for engineering
Hands-on experience with generative AI tools such as Claude, with concrete examples of workflows that improved speed or quality
Familiarity with compliance-driven product requirements including CJIS, FedRAMP, SOC 2, and ADA/accessibility, plus the ability to evaluate compliance impact before shipping

Technologies

Claude
Jira
Confluence
Microsoft 365
PRDs
CJIS
FedRAMP
SOC 2
ADA

Benefits

Competitive base salary commensurate with experience
Annual performance bonus
Equity participation
Full benefits including health, dental, vision, and 401(k)
Hybrid work arrangement with flexibility for the right candidate

Strongly Preferred

Experience with government or public sector software, or other highly regulated vertical SaaS environments
Experience working alongside a founder in a hands-on product leadership role
Exposure to AI/ML feature development and the specific product challenges of bringing AI capabilities to non-technical end users
Experience building Claude skills, MCP connectors, or agent workflows, or rolling out AI tools across a team with training and adoption support
Proficiency with product management tooling (Jira, Productboard, Aha!, or similar) and the ability to implement consistent tool usage across engineering

You’ll Thrive Here If

You are energized by complexity and variety rather than overwhelmed by it
You believe product management makes engineering more effective, not just advocating for features
You are comfortable saying no to customers, sales, and leadership with clear reasoning and well-considered alternatives
You view AI as a way to raise quality and consistency of product work, not a shortcut around judgment
You take the mission seriously and want to work on software that matters

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