Product Owner at Agate Software is responsible for owning and prioritizing the delivery backlog for customer implementations and platform configuration, ensuring clarity, acceptance criteria, and delivery priorities within Professional Services.
Responsibilities
- Own and maintain a prioritized backlog for customer implementations and platform configuration work.
- Translate customer needs and internal stakeholder requests into clearly defined epics, user stories, acceptance criteria, and testable requirements.
- Confirm backlog items meet the Definition of Ready before sprint planning.
- Establish clarity before development begins to prevent mid-sprint interpretation by engineering and QA.
- Collaborate with customers, delivery leaders, developers, QA analysts, configuration specialists, and internal stakeholders to close gaps and align priorities.
- Make prioritization decisions when capacity is limited, requirements conflict, or tradeoffs are necessary.
- Support sprint planning, backlog refinement, sprint reviews, and Agile ceremonies with thorough preparation and clear decision-making.
- Review completed work against acceptance criteria and verify it fulfills the intended business need.
- Improve delivery predictability by reducing ambiguity, rework, stalled work, sprint churn, and preventable quality issues.
Requirements
- 3+ years of experience as a Product Owner, Product Manager, or similar software delivery role.
- Proven experience owning, managing, and prioritizing product or delivery backlogs.
- Hands-on experience writing clear user stories, acceptance criteria, business requirements, and functional requirements.
- Experience supporting sprint planning, backlog refinement, sprint reviews, and Agile or iterative delivery processes.
- Strong ability to translate complex customer, business, and technical needs into development-ready work.
- Sound judgment when priorities conflict, capacity is limited, or decisions must be made with incomplete information.
- Strong collaboration skills with engineering, QA, configuration, delivery, customer-facing teams, and external stakeholders.
- A disciplined execution mindset: follow through, close loops, escalate gaps early, and avoid letting unclear work drift downstream.
- Preferred experience in Professional Services, customer-specific software implementations, enterprise platform delivery, public sector/SLED, high-compliance environments, Agile Scrum, and Azure DevOps.
Technologies
Diversity Commitment
As an equal opportunity employer, we are committed to fostering an inclusive environment where an expansive range of ideas, backgrounds, and perspectives are the foundation for innovation. We strive to attract, develop, and retain the brightest minds from all walks of life, and we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide differen
Work Authorization
Please note that some customer assignments may require additional eligibility, vetting, or access approvals based on contract, security, or regulatory requirements.
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