Product Owner

Celink is hiring a Product Owner to define product vision, manage the product backlog, and lead Agile delivery while supporting production needs.

Responsibilities

• Define product vision, roadmap, and growth opportunities while balancing new feature delivery with production support needs
• Own and prioritize the product backlog using value, cost-benefit, risk, and return on investment to align with product strategy
• Act as the primary escalation point for production support, reviewing and triaging tickets tied to product functionality, data issues, and system behavior
• Use data analysis and database querying (for example, SQL) to investigate defects, validate reported issues, and support root-cause analysis
• Collaborate with Engineering, QA, and Operations to distinguish between data issues, configuration gaps, defects, and enhancement requests
• Convert support and analysis findings into backlog items with clear acceptance criteria and data validation requirements
• Lead Agile delivery through backlog refinement, iteration planning, user story elaboration, and release planning
• Provide vision and direction to Agile teams and stakeholders across the delivery lifecycle
• Maintain a continuous pipeline of well-defined, prioritized work and remove impediments to support sprint and release goals
• Identify recurring support trends and partner with stakeholders to drive long-term improvements in product, processes, and data quality
• Research problems to resolution and ensure lessons learned are incorporated into future delivery
• Communicate progress, issue impact, priorities, risks, dependencies, and next steps to Sponsors, Business Owners, and Executive Management

Requirements

• Bachelor’s degree in computer science or other related field
• 5+ years of experience as a Product Owner, Business Analyst, or similar role supporting enterprise software applications
• Hands-on experience supporting production systems, including reviewing and triaging support tickets and collaborating with technical teams on resolution
• Strong experience with database querying (SQL) to analyze data, validate issues, and support root-cause analysis
• Experience creating data mapping, data validation, and reconciliation requirements
• 5+ years of experience with loan servicing and/or mortgage systems
• Experience supporting financial services platforms (preferred)
• Experience with post-release support, defect management, and operational stabilization
• Proven history delivering technology solutions in geographically distributed team environments
• Experience managing complex software development initiatives with high visibility and aggressive timelines
• Ability to balance new feature delivery with ongoing production support responsibilities
• Cloud and Agile related certifications are a plus
• Strong analytical, critical-thinking, and problem-solving skills, including at least 4 years analyzing complex data and driving solutions
• Proficiency in SQL (writing and executing queries) and strong understanding of relational databases, including experience with data validation and root-cause analysis
• Advanced proficiency in Excel and working knowledge of Word and PowerPoint for analysis, reporting, and presentations
• Strong experience using JIRA and Confluence in an Agile environment, with in-depth knowledge of Agile processes and principles
• Working knowledge of QA and data tools such as Postgres, Postman, Data Studio, and Selenium; familiarity with AWS architecture and web applications is a plus
• Excellent written and verbal communication skills, including documenting requirements clearly and presenting to technical and non-technical stakeholders
• Highly organized and self-motivated with strong time-management skills and ability to manage multiple priorities under tight deadlines
• Ability to work independently with sound judgment, take ownership of issues, and adapt quickly in a fast-paced environment
• Proven ability to collaborate with end users, business leaders, executives, and technology support teams
• Knowledge of reverse mortgage servicing and financial services environments is a plus

Technologies

• SQL
• JIRA
• Confluence
• Postgres
• Postman
• Data Studio
• Selenium
• AWS

Benefits

• Comprehensive medical, dental, and vision coverage with multiple plan options
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA), including dependent care
• 401(k) with employer match and immediate vesting
• Employer-paid life insurance, disability coverage, and parental leave
• Generous paid time off, paid holidays, and flexible work arrangements

What Sets Celink Apart

• Flexible, remote work environment that supports work-life balance
• Supportive, collaborative team culture built on respect and partnership
• Opportunities to learn, build skills, and contribute to meaningful outcomes
• Emphasis on quality, consistency, and reliable support in everyday work

Working Conditions

• Fast-paced rapid development cycles
• Self-managed working hours outside of collaborative meeting schedules

Location: Okemos, MI (remote)

Compensation: USD 101,836 - 127,296 per yearly