Product Jobs in Plantation, FL

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Senior Product Manager

Chewy Plantation, FL

Plantation, FL

Today

$141k - $225k/yr Full time Ai Knowledge Hr Product Management Knowledge Management

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Job Description

Own and elevate Chewy’s HR knowledge management program that powers digital employee self-service experiences.

Responsibilities

Drive execution and ongoing improvement of the HR knowledge management roadmap in partnership with HR Product leadership
Define and maintain governance standards, content guidelines, metadata practices, taxonomy, and lifecycle processes to improve knowledge quality and consistency
Collaborate with HR Centers of Excellence plus Product, Engineering, Legal, Compliance, and Communications to implement knowledge management capabilities and improve employee self-service
Convert business requirements into product and platform enhancements including workflows, search improvements, virtual agent capabilities, and AI-enabled knowledge solutions
Set up and track operational metrics across knowledge health, search effectiveness, content quality, self-service resolution, and user satisfaction
Analyze knowledge performance data, surface improvement opportunities, and recommend changes that increase content effectiveness and usability
Lead knowledge audits, content rationalization, and migration efforts to strengthen governance, organization, and overall knowledge quality
Create templates, playbooks, and training materials so HR content owners can produce high-quality, reusable, and AI-ready knowledge consistently
Facilitate governance meetings and working sessions to align stakeholders on priorities, standards, and implementation plans
Stay current on knowledge management, digital employee experience, enterprise search, and generative AI best practices, and propose practical improvements for HR products and services
Provide subject matter expertise for ServiceNow Knowledge Management and related HR knowledge technologies

Requirements

Bachelor's degree in Information Science, Communications, Human Resources, Business, Technology, or a related field, or equivalent experience
5+ years of experience in knowledge management, content strategy, digital employee experience, product management, or related disciplines
Experience leading complex cross-functional initiatives involving knowledge management, governance, content operations, or employee experience technologies
Experience creating content standards, governance practices, metadata, taxonomy, workflows, or lifecycle management processes
Working knowledge of enterprise knowledge platforms, content management systems, search technologies, analytics, APIs, and generative AI concepts
Experience partnering with Product Management and Engineering to define requirements, prioritize enhancements, and support implementation
Strong analytical skills using operational metrics and customer feedback to improve digital experience
Excellent communication, facilitation, and stakeholder management skills with the ability to influence without direct authority
Experience supporting AI-enabled employee experiences or enterprise search initiatives
Preferred: Experience with ServiceNow Knowledge Management or Employee Center
Preferred: Familiarity with HR technology and service delivery environments

Technologies

ServiceNow Knowledge Management
Employee Center
ServiceNow

Benefits

401k and a new hire and annual equity grant
Annual bonus for C08+ positions (if applicable)
Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident
Parental leave
Family services benefits
Backup dependent care
Flexible spending accounts
Telemedicine
Pet adoption reimbursement
Employee assistance program
10% off pet insurance
20% off at Chewy.com
Unlimited PTO for exempt salary team members, subject to manager approval
Six paid holidays per year
Paid sick and family leave in compliance with applicable state and local regulations

Additional Information

Base salary range: $141,000 - $225,000 per year
Specific salary may be influenced by relevant experience, education, and work location
C08+ positions may also be eligible for annual bonus
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