Knowledge Management Product Jobs

2 jobs found

30d ago

Product Operations Manager

Datadog New York, NY

New York, NY

30d ago Closed

$131k - $164k/yr Full time Manager Ai Workflows Analytics

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

Datadog is hiring a Product Operations Manager in New York, NY (hybrid) with a salary range of USD 131,000 to 164,000 per year.

Responsibilities

Own and optimize the full Product Development Life Cycle and drive operational excellence for product launches; coordinate with Product, Engineering, Marketing, Sales, Customer Success, and Support to ensure readiness to deliver quality products and strong customer support.
Design AI powered workflows and agents to automate and speed up operational tasks, including customer feedback triage, launch tracking, and cross‑functional reporting; test and deploy AI tools to help the product organization move faster and smarter.
Establish and maintain a single source of truth for launches, providing cross‑functional partners real‑time visibility into shipping status, timelines, and required inputs from each team.
Lead centralized product knowledge and enablement, equipping PMs and stakeholders with the tools, templates, and context they need, while ensuring resources are easily discoverable.
Analyze and quantify product signals by querying data from product, CRM, and customer systems to surface high‑signal insights; aggregate feature requests, identify revenue opportunities, and assess the impact of product decisions; translate data into actionable recommendations for PMs and leadership.

Requirements

4+ years of experience in product operations, program management, or a related field.
Experience collaborating across multiple departments (Product, Engineering, Marketing, Sales, etc.) and aligning stakeholders with different priorities toward shared outcomes.
Experience communicating with senior leadership at the Director level or higher, in writing and in live presentations.
Hands‑on experience with product management and engineering tools such as Jira, Confluence, GitHub, or similar, with a willingness to build and improve tooling as needs evolve.
Experience working in ambiguous environments where you define the approach, prove value quickly, and iterate rather than simply maintaining an existing playbook.
Demonstrated ability to lead through influence rather than formal authority, building trust and driving outcomes across teams you do not directly manage.

Technologies

Jira
Confluence
GitHub
SQL
Claude
ChatGPT
Cursor

Benefits

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
Intra‑department mentor and buddy program for in‑house networking
An inclusive company culture with Community Guilds to join
Access to Inclusion Talks, internal panel discussions
Free global Spring Health benefits for employees and dependents age 6+
Competitive global benefits

Preferred Qualifications

2+ years of software engineering, technical product management, or other relevant technical experience.
Experience with GitHub for CI/CD, documentation workflows, or collaboration with engineering teams.
Proficiency in programming languages or SQL for data analysis, automation, or scripting.
Experience building or deploying AI agents or automated workflows using frameworks.
Professional use of AI tools such as Claude, ChatGPT, or Cursor, including prompt engineering and integrating AI into day‑to‑day workflows.

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2mo ago

Sr. Product Manager - Technical, Efficiency & Automation, Support Products & Services

Amazon Advertising LLC Seattle, WA

Seattle, WA

2mo ago Closed

$151k - $225k/yr Full time Ai Agents Ai Workflows Analytics

This position is no longer accepting applications (closed Jun 24, 2026).

Job Description

Senior Product Manager - Technical, Efficiency & Automation for Support Products & Services role, based onsite in Seattle, WA, with a salary range of USD 151,200 - 225,000 per year.

Responsibilities

Define the vision, strategy, and roadmap for automation and efficiency initiatives spanning campaign workflow optimization, knowledge management, creative asset management, and AI agent development.
Lead end-to-end delivery of cross-tool integrations, including Salesforce and Slack, by drafting business requirements, conducting technical scoping with engineering, coordinating partner dependencies, and navigating security and compliance approvals.
Own the roadmap for a centralized AI-enabled Advertising Services Knowledge Base, establishing governance, content quality standards, and metadata architecture to support role-specific agent customization.
Partner with engineering to accelerate platform launches across teams by optimizing resource allocation, setting launch criteria, and forecasting in-year operational savings.
Identify and prioritize new automation opportunities through deep operational analysis, quantify productivity impact, validate savings with Finance, and present proposals to senior leadership.

Requirements

Bachelor's degree.
Experience owning and driving roadmap strategy and definition.
Experience delivering features and weighing tradeoffs for a product.
Experience contributing to engineering discussions on technology decisions and product strategy.
Experience managing technical products or online services.
Experience representing and advocating for diverse customers and stakeholders during executive-level prioritization and planning.

Technologies

Salesforce
Slack
Tableau
Qlikview
QuickSight

Benefits

Health insurance (medical, dental, vision, prescription)
Employee Assistance Program (EAP)
Mental Health Support
Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement coverage
401(k) matching
Paid time off
Parental leave
Sign-on payments
Restricted Stock Units (RSUs)

About the Team

5+ years of product or program management, product marketing, business development, or technology experience
Bachelor's degree or equivalent
Experience owning and driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services

A Day in the Life

Start the day by reviewing status across multiple in-flight engineering initiatives, ensuring technical scoping is on track, removing partner dependencies, and assessing delivery risks.
Participate in design reviews with engineers to explore scalability considerations and data governance approaches.
In the afternoon, draft or refine a business requirements document for a Salesforce integration based on input from stakeholders.

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