Product Jobs in Wellsville, UT

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1mo ago

Connected IoT Product Manager

RVLock & CO, LLC Wellsville, UT

Wellsville, UT

1mo ago Closed

$63k - $76k/yr Full time Manager Cloud Platform Customer Experience

This position is no longer accepting applications (closed Jul 26, 2026).

Job Description

RVLock & CO, LLC is seeking a Connected IoT Product Manager to own the end-to-end health of its integrated platform that spans hardware, firmware, cloud services, mobile apps, and IoT infrastructure. In this role you will act as the operational owner, coordinating across hardware, software, cloud systems, customer support, and international partners to ensure a dependable customer experience and scalable product delivery.

Responsibilities

Own the operational performance of RVLock’s connected product ecosystem
Ensure reliable operation of cloud services, mobile apps, firmware, and connected devices
Monitor platform reliability, uptime, scalability, and customer experience
Collaborate with product development, marketing, and customer service to improve hardware, firmware, software, and cloud systems
Coordinate cloud infrastructure management with contracted development partners
Monitor API performance, databases, backups, and overall system health
Coordinate iOS and Android app releases
Prioritize bug fixes, feature enhancements, and release readiness
Manage App Store and Google Play submissions and monitor feedback
Monitor deployed gateways, locks, cameras, sensors, and other connected devices
Track connectivity, reliability, and recurring field issues
Coordinate OTA firmware deployments, testing, rollback procedures, and release validation
Manage beta testing and deployment verification processes
Serve as the senior escalation point for complex connected-product issues
Work closely with Technical Support, Product Development, and Engineering teams
Analyze logs, diagnostics, and system data to identify root causes
Coordinate corrective actions with development partners and vendors
Act as RVLock’s primary technical liaison with firmware, cloud, app, and hardware development partners
Coordinate schedules, deliverables, issue resolution, and development priorities
Participate in roadmap planning, feature prioritization, and product improvement initiatives
Coordinate security assessments and vulnerability monitoring
Oversee authentication, encryption, certificates, and incident response readiness
Help ensure platform reliability and long-term scalability
Maintain release documentation, troubleshooting procedures, setup guides, and internal knowledge bases
Track KPIs including uptime, active devices, subscriptions, return rates, and customer trends
Provide ongoing reporting and recommendations to leadership

Requirements

Experience managing connected products, IoT platforms, SaaS systems, mobile apps, or technical operations
Strong troubleshooting and systems-thinking abilities
Experience coordinating cross-functional technical teams and outside vendors
Familiarity with cloud systems, firmware releases, mobile applications, APIs, and connected devices
Excellent organizational and communication skills
Ability to prioritize and stay calm under pressure
Experience with hardware/software integration preferred
Experience working with overseas development teams strongly preferred

Benefits

Salary competitive based on experience
PTO and some benefits available

Work Environment & Expectations

This role involves close collaboration with international development and manufacturing partners, including teams in China. As a result, some non-traditional work hours may be required to coordinate time zones, support product launches, troubleshoot, and respond to urgent technical escalations.

Location

Wellsville, Utah

Pay

Salary: $62,699.25–$75,508.77 per year

Application Question(s)

Do you currently live in Utah or plan to relocate?
Do you have direct experience in IT project management?

Work Location

In person

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