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Senior Product Owner

Aramark Philadelphia, PA

Philadelphia, PA

Today

Full time Senior Customer Experience Kiosks

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Job Description

The Senior Product Owner at Aramark will help shape and deliver product strategy across a portfolio of hospitality commerce solutions. This onsite role in Philadelphia focuses on owning the end-to-end product lifecycle, from roadmap and delivery through vendor management, implementation, support, performance measurement, and continuous improvement.

You will lead multiple products and platforms simultaneously, balancing customer needs, business goals, technical constraints, and delivery realities. The position also includes travel of approximately 30% to support client visits, deployments, pilot launches, vendor meetings, and field research activities.

What you will own

Define and maintain the vision, strategy, roadmap, and prioritized backlog for multiple products and platforms.
Balance customer needs, business objectives, technical constraints, resources, timelines, budgets, and risk across the product portfolio.
Gather and prioritize opportunities, requirements, user feedback, operational needs, and market insights to maximize business value.
Guide products through iterative discovery, design, development, launch, adoption, optimization, and retirement.
Own overall product performance and success throughout the full lifecycle.
Define and monitor KPIs for adoption, engagement, reliability, transaction volume, customer satisfaction, operational efficiency, and financial performance.
Use product data, customer feedback, and operational insights to identify performance gaps and drive measurable improvement plans.
Communicate product health, risks, opportunities, priorities, and results to business and technology leaders.

Vendor and partner accountability

Serve as the primary business owner and point of contact for product vendors and technology partners.
Manage vendor relationships, roadmaps, contractual commitments, service expectations, performance, escalations, and delivery accountability.
Lead evaluation, onboarding, and governance of third-party solutions.
Oversee integrations with POS, payments, loyalty, identity, inventory, fulfillment, and other connected systems.

Cross-functional leadership and delivery coordination

Coordinate internal and external teams to meet business, technical, security, compliance, deployment, and support requirements.
Lead collaboration across Product, Engineering, Architecture, Information Security, Operations, Deployment, Support, Marketing, Sales, Finance, Procurement, and client and vendor teams.
Build alignment and drive decisions across stakeholder groups, including teams with competing priorities and dependencies.
Contribute to sprint and release planning, testing, implementation, and retrospectives while ensuring solutions meet business requirements and quality standards.
Develop repeatable intake, deployment, documentation, training, support, and operational transition processes.
Act as the primary point of escalation for product-related issues affecting clients, operations, and support teams.
Lead cross-functional resolution of critical incidents, service disruptions, defects, and high-impact operational challenges, including timely stakeholder communication.
Track product and project risks, issues, dependencies, mitigation plans, and decisions through resolution.
Guide products through security, architecture, procurement, compliance, and other governance reviews, engaging vendors and subject matter experts as needed.
Serve as a product subject matter expert supporting client reviews, product evaluations, RFP responses, and strategic initiatives.

Required qualifications

Bachelor’s degree in Computer Science, Information Systems, Business, Engineering, or a related field.
Five or more years of experience in product management, product ownership, business analysis, project management, or a related technology leadership role.
Proven success managing and delivering multiple products, platforms, or technology solutions simultaneously in a mid-sized or large organization.
Experience managing vendor relationships, third-party integrations, client expectations, product deliverables, and operational support models.
Strong understanding of Agile delivery, product lifecycle management, and data-informed decision-making.
Ability to lead cross-functional teams, influence without direct authority, and communicate effectively with business and technical audiences.
Strong organizational, prioritization, analytical, problem-solving, and stakeholder management skills.
Ability to work independently, navigate ambiguity, and translate complex business and technical challenges into actionable plans.

Technologies

Agile
Microsoft Excel
Microsoft PowerPoint
POS, payments, loyalty, identity, inventory, fulfillment, mobile ordering, kiosks, customer engagement platforms, enterprise systems

Preferred experience

Experience with food service, hospitality, restaurant, retail commerce, workplace dining, or digital ordering technology solutions.
Hands-on experience with food technology ecosystems, including POS, mobile ordering, kiosks, payments, loyalty, inventory, fulfillment, and customer engagement platforms.
Experience working with food technology vendors and integrating enterprise systems with third-party platforms.
Experience supporting large-scale client deployments, product launches, and ongoing operations.
Advanced proficiency with Microsoft Excel and PowerPoint.

Travel

Ability and willingness to travel approximately 30% of the time for client site visits, product deployments, pilot launches, operational reviews, vendor meetings, stakeholder workshops, industry events, and field research activities.

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