Partner Relationship Manager Product Jobs

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Partner Manager, Product Operations

Modus Closing Boston, MA

Boston, MA

Today

$107k - $120k/yr Full time Management Partner Management Partner Relationship Manager

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Job Description

The Partner Manager, Product Operations role at Modus Closing is responsible for long-term partner success across external Real Estate Associations, MLS partners, and third-party integrated platforms. You will manage partner health, guide renewal execution after onboarding, and coordinate with internal teams to maintain operational performance and roadmap alignment.

Role scope

Act as the primary strategic point of contact for external Real Estate Associations, MLS partners, and 3P integrated platforms.
Own partner health and the renewal lifecycle for MLS data licensing and Association form integration agreements following onboarding.
Coordinate across Product Operations, Industry Relations, and internal Product, Engineering, and Compliance teams to drive retention, operational outcomes, and alignment with the product roadmap.

Responsibilities

Establish operational reviews and feedback channels with partner executive teams to assess relationship health and satisfaction.
Serve as an internal advocate for partner requirements, ensuring alignment between external stakeholders and internal Product, Engineering, and Compliance teams.
Partner with the Industry Relations Team on licensing and procurement to align pricing structures, contract terms, and spend approvals ahead of renewal windows.
Partner with the Vendor Management Office led by Product Operations to optimize vendor spend, identify cost synergies, and support active budget governance across the Product Department.
Monitor partnership risk indicators to mitigate churn, resolve compliance bottlenecks, and support uninterrupted service for end users.
Collaborate with the Forms & Compliance Integration operational team to oversee form updates, administrative tooling friction, and MLS data audit requirements.
Drive partner-related initiatives in collaboration with Product, Product Marketing, and Engineering partners.
Define KPIs and partner scorecards to track partner ROI and integration efficiency.

Required experience and skills

5+ years of experience in Partner Management, Account Management, Partner Success, or Business Development within PropTech, SaaS, or Real Estate Technology platforms.
Strong understanding of MLS data structures, REALTOR® association dynamics, and real estate form software (examples include ZipForms, DocuSign, Dotloop, Glide).
Proven ability to manage key accounts, drive complex contract renewals, and handle complex stakeholder relationships.
Demonstrated ownership, thoroughness, proactivity, and cross-functional execution.
Ability to translate technical and operational needs between external partners and internal Product and Engineering teams.
Exceptional written, verbal, and presentation skills, including experience presenting to Product leadership.

Technologies

ZipForms
DocuSign
Dotloop
Glide

Location

Boston, MA (onsite)

Compensation

The base pay range for this position is $107,000 - $120,000 annually; base pay offered may vary based on job-related knowledge, skills, and experience.
Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits.
Base pay is based on market location.
Minimum wage for the position will always be met.

Benefits

Participation in incentive programs, which may include eligible cash, equity, or commissions.
Paid vacation, holidays, sick time, parental leave, and recharge leave.
Medical, tele-health, dental and vision benefits.
401(k) plan.
Flexible spending accounts (FSAs).
Commuter program.
Life and disability insurance.
Maven (a support system for new parents).
Carrot (fertility benefits).
UrbanSitter (caregiver referral network).
Employee Assistance Program.
Pet insurance.

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