Partner Manager, Product Operations

The Partner Manager, Product Operations role at Modus Closing is responsible for long-term partner success across external Real Estate Associations, MLS partners, and third-party integrated platforms. You will manage partner health, guide renewal execution after onboarding, and coordinate with internal teams to maintain operational performance and roadmap alignment.

Role scope

• Act as the primary strategic point of contact for external Real Estate Associations, MLS partners, and 3P integrated platforms.
• Own partner health and the renewal lifecycle for MLS data licensing and Association form integration agreements following onboarding.
• Coordinate across Product Operations, Industry Relations, and internal Product, Engineering, and Compliance teams to drive retention, operational outcomes, and alignment with the product roadmap.

Responsibilities

• Establish operational reviews and feedback channels with partner executive teams to assess relationship health and satisfaction.
• Serve as an internal advocate for partner requirements, ensuring alignment between external stakeholders and internal Product, Engineering, and Compliance teams.
• Partner with the Industry Relations Team on licensing and procurement to align pricing structures, contract terms, and spend approvals ahead of renewal windows.
• Partner with the Vendor Management Office led by Product Operations to optimize vendor spend, identify cost synergies, and support active budget governance across the Product Department.
• Monitor partnership risk indicators to mitigate churn, resolve compliance bottlenecks, and support uninterrupted service for end users.
• Collaborate with the Forms & Compliance Integration operational team to oversee form updates, administrative tooling friction, and MLS data audit requirements.
• Drive partner-related initiatives in collaboration with Product, Product Marketing, and Engineering partners.
• Define KPIs and partner scorecards to track partner ROI and integration efficiency.

Required experience and skills

• 5+ years of experience in Partner Management, Account Management, Partner Success, or Business Development within PropTech, SaaS, or Real Estate Technology platforms.
• Strong understanding of MLS data structures, REALTOR® association dynamics, and real estate form software (examples include ZipForms, DocuSign, Dotloop, Glide).
• Proven ability to manage key accounts, drive complex contract renewals, and handle complex stakeholder relationships.
• Demonstrated ownership, thoroughness, proactivity, and cross-functional execution.
• Ability to translate technical and operational needs between external partners and internal Product and Engineering teams.
• Exceptional written, verbal, and presentation skills, including experience presenting to Product leadership.

Technologies

• ZipForms
• DocuSign
• Dotloop
• Glide

Location

Boston, MA (onsite)

Compensation

• The base pay range for this position is $107,000 - $120,000 annually; base pay offered may vary based on job-related knowledge, skills, and experience.
• Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits.
• Base pay is based on market location.
• Minimum wage for the position will always be met.

Benefits

• Participation in incentive programs, which may include eligible cash, equity, or commissions.
• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (a support system for new parents).
• Carrot (fertility benefits).
• UrbanSitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.