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Sr Product Manager, Internet Wi-Fi Management

T-Mobile USA, Inc. Overland Park, KS

Overland Park, KS

Today

$122k - $263k/yr Full time Customer Experience Opensync Product Analytics

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Job Description

Join T-Mobile USA, Inc. as a Sr Product Manager focused on in-home Wi-Fi within the Broadband Home Internet division. This hybrid role in Overland Park, KS supports an end-to-end approach to customer experience, spanning managed Wi-Fi capabilities, Wi-Fi performance visibility, and assisted technical support workflows. You will help shape product strategy and delivery across internal teams and partners, with a focus on reliability, supportability, and customer confidence in home connectivity.

Compensation: The national base pay range is $121,600 - $219,400, with a total target cash earnings opportunity of $145,920 - $263,280.

What you’ll do

Own the end-to-end in-home Wi-Fi customer experience for complex Broadband products, including managed Wi-Fi, gateway/CPE experience, and assisted support, by defining and communicating product vision and strategy.
Use customer and technical insights to guide roadmap and priorities, aligning recommendations to organizational OKRs.
Partner with teams across Marketing, Commercial, Engineering, UX, Data Analytics, and Frontline to identify opportunities, analyze performance, and recommend solutions.
Perform product and financial analysis (for example, cost-benefit, ROI, NPV) to support prioritization and decision-making.
Monitor and report product health and customer experience metrics, including Wi-Fi performance, churn indicators, NPS, support call drivers, and support outcomes, while keeping pace with industry trends.
Coordinate across network, software, hardware, firmware, Care, and operations to translate customer and business needs into technical and operational requirements for CPEs, Wi-Fi telemetry, and managed Wi-Fi solutions.
Leverage Wi-Fi telemetry, frontline insights, and operational data to find experience gaps and shape a roadmap that improves reliability, supportability, and confidence.
Lead evaluations for managed Wi-Fi platforms, CPE software capabilities, telemetry solutions, and support/troubleshooting tools, applying clear product judgment and technical fluency in build/buy/partner decisions.
Plan and deliver solutions at fleet scale, including readiness planning for Care and technical support channels, and ensure changes are tested, launched, monitored, and improved.
Translate technical network, gateway, CPE, telemetry, and support needs into product artifacts and agile backlogs for teams building monitoring, diagnostics, provisioning, and support experiences.
Maintain a customer-first team culture, facilitate team execution, manage risks across scope/timeline/budget, and support operational readiness through documentation and action-item follow-through.

What you’ll bring

Bachelor’s degree in Computer Science, Engineering, Networking, IT or related studies plus 7 years of related work experience, or an Advanced degree plus 5 years of related experience.
7 years of Product Management experience in a software product development environment delivering large business/technology initiatives, with mixed software and hardware experience preferred.
Wi-Fi / 802.11 domain experience, including practical familiarity with consumer and/or managed Wi-Fi, mesh networking, and consumer-premise hardware.
Knowledge of Wi-Fi networking concepts such as Wi-Fi 6/6E/7, mesh, 802.11k/v/r, RF environment challenges, RSSI, latency, channel utilization, and band or access point handoffs.
Familiarity with CPE software platforms and device management frameworks including RDK-B, OpenSync, prplOS, proprietary OEM firmware, TR-069, TR-369 USP, and TR-181 (specific platform experience beneficial but not required).
Experience using telemetry, support data, customer feedback, and product analytics to identify issues, prioritize improvements, and connect product health to customer outcomes.
Assisted troubleshooting or frontline support workflow experience for technical connectivity issues is strongly preferred.
Experience contributing to vendor/OEM/chipset/managed Wi-Fi evaluations, RFPs/SOWs, or build/buy/partner assessments is beneficial.
Ability to bridge business and technical goals in a highly cross-functional environment, communicate with leadership, and influence effectively.
Strong requirements elicitation and clear writing for different audiences, with strong detail orientation and strategic problem solving.
Solid customer experience understanding, including how connectivity quality, reliability, supportability, and resolution paths influence satisfaction, retention, and cost to serve.
Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) beneficial but not required.
At least 18 years of age and legally authorized to work in the United States.

Technologies you may work with

Wi-Fi 6, Wi-Fi 6E, Wi-Fi 7
802.11k, 802.11v, 802.11r
RDK-B, OpenSync, prplOS
TR-069, TR-369 USP, TR-181
CSPO, PMI-ACP

Benefits

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance and college coaching
Short- and long-term disability
Voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
Mobile service & home internet discounts (eligible employees)
Pet insurance (eligible employees)
Access to commuter and transit programs (eligible employees)

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