Sr Product Manager, Internet Wi-Fi Management

Join T-Mobile USA, Inc. as a Sr Product Manager focused on in-home Wi-Fi within the Broadband Home Internet division. This hybrid role in Overland Park, KS supports an end-to-end approach to customer experience, spanning managed Wi-Fi capabilities, Wi-Fi performance visibility, and assisted technical support workflows. You will help shape product strategy and delivery across internal teams and partners, with a focus on reliability, supportability, and customer confidence in home connectivity.

Compensation: The national base pay range is $121,600 - $219,400, with a total target cash earnings opportunity of $145,920 - $263,280.

What you’ll do

• Own the end-to-end in-home Wi-Fi customer experience for complex Broadband products, including managed Wi-Fi, gateway/CPE experience, and assisted support, by defining and communicating product vision and strategy.
• Use customer and technical insights to guide roadmap and priorities, aligning recommendations to organizational OKRs.
• Partner with teams across Marketing, Commercial, Engineering, UX, Data Analytics, and Frontline to identify opportunities, analyze performance, and recommend solutions.
• Perform product and financial analysis (for example, cost-benefit, ROI, NPV) to support prioritization and decision-making.
• Monitor and report product health and customer experience metrics, including Wi-Fi performance, churn indicators, NPS, support call drivers, and support outcomes, while keeping pace with industry trends.
• Coordinate across network, software, hardware, firmware, Care, and operations to translate customer and business needs into technical and operational requirements for CPEs, Wi-Fi telemetry, and managed Wi-Fi solutions.
• Leverage Wi-Fi telemetry, frontline insights, and operational data to find experience gaps and shape a roadmap that improves reliability, supportability, and confidence.
• Lead evaluations for managed Wi-Fi platforms, CPE software capabilities, telemetry solutions, and support/troubleshooting tools, applying clear product judgment and technical fluency in build/buy/partner decisions.
• Plan and deliver solutions at fleet scale, including readiness planning for Care and technical support channels, and ensure changes are tested, launched, monitored, and improved.
• Translate technical network, gateway, CPE, telemetry, and support needs into product artifacts and agile backlogs for teams building monitoring, diagnostics, provisioning, and support experiences.
• Maintain a customer-first team culture, facilitate team execution, manage risks across scope/timeline/budget, and support operational readiness through documentation and action-item follow-through.

What you’ll bring

• Bachelor’s degree in Computer Science, Engineering, Networking, IT or related studies plus 7 years of related work experience, or an Advanced degree plus 5 years of related experience.
• 7 years of Product Management experience in a software product development environment delivering large business/technology initiatives, with mixed software and hardware experience preferred.
• Wi-Fi / 802.11 domain experience, including practical familiarity with consumer and/or managed Wi-Fi, mesh networking, and consumer-premise hardware.
• Knowledge of Wi-Fi networking concepts such as Wi-Fi 6/6E/7, mesh, 802.11k/v/r, RF environment challenges, RSSI, latency, channel utilization, and band or access point handoffs.
• Familiarity with CPE software platforms and device management frameworks including RDK-B, OpenSync, prplOS, proprietary OEM firmware, TR-069, TR-369 USP, and TR-181 (specific platform experience beneficial but not required).
• Experience using telemetry, support data, customer feedback, and product analytics to identify issues, prioritize improvements, and connect product health to customer outcomes.
• Assisted troubleshooting or frontline support workflow experience for technical connectivity issues is strongly preferred.
• Experience contributing to vendor/OEM/chipset/managed Wi-Fi evaluations, RFPs/SOWs, or build/buy/partner assessments is beneficial.
• Ability to bridge business and technical goals in a highly cross-functional environment, communicate with leadership, and influence effectively.
• Strong requirements elicitation and clear writing for different audiences, with strong detail orientation and strategic problem solving.
• Solid customer experience understanding, including how connectivity quality, reliability, supportability, and resolution paths influence satisfaction, retention, and cost to serve.
• Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) beneficial but not required.
• At least 18 years of age and legally authorized to work in the United States.

Technologies you may work with

• Wi-Fi 6, Wi-Fi 6E, Wi-Fi 7
• 802.11k, 802.11v, 802.11r
• RDK-B, OpenSync, prplOS
• TR-069, TR-369 USP, TR-181
• CSPO, PMI-ACP

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
• Mobile service & home internet discounts (eligible employees)
• Pet insurance (eligible employees)
• Access to commuter and transit programs (eligible employees)