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Senior Product Owner, Zuora Billing

Genesys California, USA 🇺🇸 Remote

California, USA

Today

$131k - $230k/yr Full time Lead To Cash Product Management Product Owner

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Job Description

Genesys is seeking a Senior Product Owner, Zuora Billing to own and evolve the Zuora Billing platform within its Quote-to-Cash ecosystem. This role shapes the roadmap and requirements for subscription, usage-based, and hybrid billing capabilities, with alignment across business, operational, and engineering stakeholders.

Role Focus

Own product outcomes for Zuora Billing capabilities across the delivery lifecycle, ensuring the solution supports end-to-end Quote-to-Cash architecture. The role drives scalable, supportable, and compliant designs while coordinating impacts across upstream and downstream systems.

Key Responsibilities

Own the Zuora Billing product roadmap, backlog, and prioritization in alignment with business goals, operational needs, and Lead-to-Cash transformation priorities.
Partner with Billing Operations, Finance, Product Operations, Revenue, and Engineering to understand business processes, pain points, and desired outcomes.
Translate business needs into clear, actionable requirements, user stories, acceptance criteria, and process documentation.
Drive solution definition with Technical Leads, ensuring scalability, supportability, compliance, and alignment to end-to-end Quote-to-Cash architecture.
Lead discovery and problem-solving by asking questions, investigating root causes, and challenging incomplete or unclear requirements.
Own delivery outcomes for Zuora Billing capabilities from intake through design, build, testing, release, and adoption.
Ensure billing solutions support subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments.
Collaborate with Product & Pricing teams to support product catalog readiness, rate plans, charge models, pricing changes, and new product introduction readiness.
Support Billing Operations in improving bill run processes, mediation, exception handling, reconciliation, and operational monitoring.
Partner with Revenue Systems to ensure downstream revenue recognition impacts are understood and addressed.
Identify and manage cross-system dependencies across Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and related integration layers.
Lead prioritization trade-off discussions across transformation work, production support, compliance needs, and technical debt.
Work with QA and business stakeholders to define test scenarios, UAT expectations, and release readiness criteria.
Support incident analysis and production issue resolution by clarifying business impact, expected behavior, and process ownership.
Maintain strong documentation for billing processes, business rules, system behavior, known constraints, and decision rationale.
Drive continuous improvement to simplify processes, improve data quality, reduce manual work, and increase automation.

Requirements

8+ years of experience in Product Ownership, Business Systems, Billing Operations, Finance Systems, and enterprise application delivery.
Strong understanding of subscription billing, usage mediation and rating, invoicing, amendments, renewals, cancellations, credits, and adjustments.
Hands-on experience with Zuora Billing or a similar enterprise subscription billing platform.
Experience translating complex business requirements into user stories, acceptance criteria, process flows, and delivery priorities.
Ability to drive solutions across business and technical teams, including clarifying ambiguity and aligning stakeholders.
Demonstrated ownership mindset to drive issue resolution and sustainable outcomes.
Strong analytical and problem-solving skills, including curiosity to investigate root causes and understand upstream/downstream impacts.
Experience working in complex, integrated environments with dependencies across CRM, billing, revenue, ERP, and operational systems.
Ability to balance strategic roadmap work with Run-the-Business priorities and production support needs.
Excellent communication skills to explain complex billing concepts to technical and non-technical audiences.

Technologies

Zuora Billing
Salesforce
Zuora Revenue
Workday
ServiceNow
AWS
Snowflake

Preferred Qualifications

Experience with Salesforce, Zuora Revenue, Workday Finance, Snowflake, AWS, or related integration platforms.
Familiarity with SaaS subscription and consumption-based monetization models.
Experience supporting Lead-to-Cash, Quote-to-Cash, Billing Operations, or Revenue Accounting processes.
Understanding of SOX controls, audit requirements, financial close processes, and data integrity controls.
Experience working with global delivery teams, offshore engineering teams, and cross-functional stakeholders.
Experience with Agile delivery practices, including backlog refinement, sprint planning, UAT, and release readiness.
Strong interest in automation, operational observability, process simplification, and AI-enabled ways of working.

Compensation and Location

Location: Remote (US), California, USA
Salary: USD 130,500 to 229,500 per year

Benefits

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

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